Superstar Treatment Coordinator (Location : Orchard)

ORCHARD SCOTTS DENTAL PTE. LTD.; Singapore; Hybrid; SGD 32,000 - 46,000; Full time

Job summary

Orchard Scotts Dental Pte Ltd is seeking a Superstar Treatment Coordinator to support patients through their dental journey. You will liaise between patients, dentists, hygienists and staff, explain treatment plans and handle objections with empathy.

A one-year frontline customer service background is preferred and a positive, team-oriented attitude is essential. Responsibilities include educating patients about dental benefits, guiding them through consent steps, and maintaining a friendly,

Qualifications

• One year of verifiable frontline customer service experience.
• Strong communication and customer service skills.
• Influencing/negotiation abilities.
• Ability to work independently and as part of a team.
• Mature, positive attitude and cheerful personality.

Responsibilities

• Liaise between patients, dentists, hygienists, and clinic staff.
• Explain treatment plans to patients.
• Handle objections to proposed treatment.
• Educate patients about dental benefits.
• Demonstrate care, empathy, and professionalism in frontline services.
• Describe procedures in simple language.

Skills

Communication

Customer service

Negotiation

Independence

Healthcare exp

Team player

Empathy

Education

Nitec/ Diploma or equivalent

Tools

Computer skills

Job description

We at Orchard Scotts Dental Pte Ltd are in search of Superstar Treatment Coordintor who will serve in a key growth position in providing comprehensive support to our clients in all aspects of the dental business.

The ideal candidate is required to have one year verifiable frontline customer service experience, as well as a strong reputation for having the ability to produce the results required to place our organization prominently in front of our ideal clients.

Responsibilities

The general duties for the ideal candidate include but are not limited to :

• Liaise between patients, dentists, hygienists, and other clinic team members.
• Ensure patients understand their treatment plan
• Handle objections to proposed treatment.
• Educate patients, as necessary, regarding their dental benefits.
• To demonstrate care, empathy and professionalism in frontline services to patients
• In-depth knowledge of dentistry and ability to describe procedures in simple language

Requirements

• Nitec/ Diploma or equivalent with computer skills.
• Superb communication skills
• Customer service skills
• Influencing/negotiation skills
• Ability to work independently
• Experience in Healthcare, Frontline customer service will be an added advantage.
• Mature, positive attitude, team player, cheerful personality.
• 5.5 days work week, 9am - 6pm weedays, 9am - 1pm Sat.

We regret that only shortlisted candidates will be notified.

Thank you for applying.