Dental Treatment Experience Lead

ORCHARD SCOTTS DENTAL PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Orchard Scotts Dental Pte Ltd is seeking a Superstar Treatment Coordinator to support clients across the dental business. You will liaise between patients and clinicians, ensure patients understand their treatment plans, and educate them on their dental benefits.

The role emphasizes care, empathy, and professionalism in frontline service. The position requires a Nitec or Diploma with computer skills, superb communication, and customer service abilities.

Qualifications

• Frontline healthcare exposure preferred.
• Strong communication and customer service skills required.
• Ability to influence and negotiate with patients.

Responsibilities

• Coordinate between patients, dentists, hygienists, and clinic staff.
• Ensure patients understand their treatment plans.
• Handle objections to proposed treatments.
• Educate patients about their dental benefits as needed.
• Demonstrate care, empathy and professionalism in frontline services.
• Describe dental procedures in simple language.

Skills

Excellent communication

Customer service

Team player

Positive attitude

Education

Nitec or Diploma with computer skills

Job description

Orchard Scotts Dental Pte Ltd is seeking a Superstar Treatment Coordinator to support clients across the dental business. You will liaise between patients and clinicians, ensure patients understand their treatment plans, and educate them on their dental benefits.

The role emphasizes care, empathy, and professionalism in frontline service. The position requires a Nitec or Diploma with computer skills, superb communication, and customer service abilities.