Student Welfare & Conflict Resolution Officer

SUNNYHILL ACE PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Sunnyhill Ace Pte. Ltd. is seeking a dedicated professional to join the school’s student management team at Tampines Primary School. You will support early intervention for peer conflicts, bullying, and student conduct, collaborating with Form Teachers and Year Heads to foster positive development.

Role focuses on fact-finding, documentation, restorative conversations, parent engagement, and vigilant campus supervision to ensure a safe learning environment for primary students.

Qualifications

• Diploma or Degree in Social Work, Psychology, Counselling, Youth Work, Education, or related behavioral discipline.
• At least 2 years of direct experience working with children or youth.
• Strong active listening and communication skills; ability to stay calm, impartial, and non-judgmental.
• Excellent documentation skills to draft clear, concise case notes.

Responsibilities

• Gather objective accounts from students and witnesses to document incidents.
• Conduct interviews and review behavior to create comprehensive case notes.
• Facilitate restorative conversations to resolve conflicts among primary-school students.
• Provide clear updates to parents or guardians with Year Heads and Form Teachers.
• Maintain active supervision during recess, detentions, exams, and student transitions.
• Identify and escalate serious safety concerns to school leadership.

Skills

Active listening

Communication

Calm under pressure

Documentation

Education

Diploma or Degree in Social Work

Diploma or Degree in Counselling/ Psychology/ Education

Job description

Sunnyhill Ace Pte. Ltd. is seeking a dedicated professional to join the school’s student management team at Tampines Primary School. You will support early intervention for peer conflicts, bullying, and student conduct, collaborating with Form Teachers and Year Heads to foster positive development.

Role focuses on fact-finding, documentation, restorative conversations, parent engagement, and vigilant campus supervision to ensure a safe learning environment for primary students.