0110 Student Management Officer/Tampines

MAXHUNT RESOURCE PTE. LTD.; Singapore; On-site; SGD 54,000 - 65,000; Full time

Job summary

Tampines Primary School is seeking a School Social Worker to support student welfare, conduct investigations into bullying incidents, and coordinate restorative conversations under the guidance of Year Head and Principal.

The role requires at least two years of experience with children, qualifications in Social Work or related fields, and strong communication skills for confidential case notes and parent liaison.

Qualifications

• At least two years of direct experience working with children or youths, preferably in a school, youth, community or social-service setting.
• Experience in student discipline, case management, restorative practices, counselling support, youth mentoring or behaviour management is an advantage.
• Ability to build rapport with primary school children while maintaining professional boundaries and appropriate authority.
• Ability to conduct sensitive conversations objectively, listen to differing accounts and document information accurately.
• Ability to remain calm, impartial and non-judgmental during conflict; sound judgement in recognising cases requiring immediate escalation.
• Strong written and verbal communication skills for case notes and communication with staff and parents; integrity and discretion when handling confidential information.

Responsibilities

• Gather accounts from students, witnesses and other affected parties to establish the facts of reported bullying, peer conflict and student conduct concerns.
• Support the Year Head with interviews, review of information, documentation and follow-up. Final disciplinary decisions remain with the Principal and the school's student management team.
• Engage students constructively and facilitate restorative conversations where approved by the Year Head. Refer bullying, significant power imbalance, safety concerns or serious misconduct for direction before any joint dialogue.
• Support the Year Head or Form Teacher in communicating with parents and guardians. Obtain prior clearance before communicating findings or disciplinary decisions, attributing fault or making commitments on the school's behalf.
• Promptly escalate student safety and well-being concerns, suspected abuse, self-harm, serious violence, sexual misconduct, severe or repeated bullying and threats; take only immediate safeguarding action pending direction.
• Supervise students during designated recesses, examinations, detention and student movement. Encourage reflection, record attendance and significant incidents, and refer disciplinary matters to the responsible teacher or Year Head.
• Maintain accurate case notes, provide progress updates, and protect confidential student and family information using authorised school systems only. Follow MOE guidelines and the school's code of conduct.
• Work within the school's student management structures. This role does not include classroom teaching duties.

Skills

Rapport building

Communication

Documentation

Case management

Counselling

Conflict resolution

Professional boundaries

Education

Diploma/Degree in Social Work/Related field

Job description

Name of Authority: Tampines Primary School

Contract Period: 21 October 2026 to 19 November 2027.

Personnel to be deployed at the following hours:

• During school terms, Mondays to Fridays: 8:00am to 3:00pm, inclusive of a 30-minute lunch break.
• 2026 deployment: 21 October to 20 November 2026.
• 2027 deployment: 4 January to 12 March; 22 March to 28 May; 28 June to 3 September; 13 September to 19 November.
• Service not required on Saturdays, Sundays, gazetted public holidays and school holidays.

Requirements:

• A Diploma or Degree in Social Work, Psychology, Counselling, Youth Work, Education or a related discipline is an advantage.
• At least two years of direct experience working with children or youths, preferably in a school, youth, community or social-service setting.
• Experience in student discipline, case management, restorative practices, counselling support, youth mentoring or behaviour management is an advantage.
• Ability to build rapport with primary school children while maintaining professional boundaries and appropriate authority.
• Ability to conduct sensitive conversations objectively, listen to differing accounts and document information accurately.
• Ability to remain calm, impartial and non-judgmental during conflict; sound judgement in recognising cases requiring immediate escalation.
• Strong written and verbal communication skills for case notes and communication with staff and parents; integrity and discretion when handling confidential information.

Job Scopes:

1. Gather accounts from students, witnesses and other affected parties to establish the facts of reported bullying, peer conflict and student conduct concerns.
2. Support the Year Head with interviews, review of information, documentation and follow-up. Final disciplinary decisions remain with the Principal and the school's student management team.
3. Engage students constructively and facilitate restorative conversations where approved by the Year Head. Refer bullying, significant power imbalance, safety concerns or serious misconduct for direction before any joint dialogue.
4. Support the Year Head or Form Teacher in communicating with parents and guardians. Obtain prior clearance before communicating findings or disciplinary decisions, attributing fault or making commitments on the school's behalf.
5. Promptly escalation student safety and well-being concerns, suspected abuse, self-harm, serious violence, sexual misconduct, severe or repeated bullying and threats; take only immediate safeguarding action pending direction.
6. Supervise students during designated recesses, examinations, detention and student movement. Encourage reflection, record attendance and significant incidents, and refer disciplinary matters to the responsible teacher or Year Head.
7. Maintain accurate case notes, provide progress updates, and protect confidential student and family information using authorised school systems only. Follow MOE guidelines and the school's code of conduct.
8. Work within the school's student management structures. This role does not include classroom teaching duties.

Maxhunt Resource Pte Ltd | EA Licence: 22C1322

Cynthia Lai | Registration No: R25146301