Student Services & Operations Manager

TEG INTERNATIONAL COLLEGE PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

TEG International College (Pte. Ltd.) in Singapore seeks a proactive Student Services & Operations Manager to oversee student administration, welfare, regulatory compliance, and day-to-day operations.

You will lead a team, manage admissions, student passes, FPS, attendance, and student engagement, ensuring a smooth student lifecycle and adherence to EduTrust requirements.

Qualifications

• Degree in Business, Education, Management, or related discipline.
• Minimum 5 years of relevant experience in student services, education administration, or operations management.
• Experience in a Private Education Institution (PEI) environment is advantageous.

Responsibilities

• Oversee the full student lifecycle, from admissions to graduation.
• Administer Student's Pass applications, renewals, cancellations, and related immigration matters.
• Oversee fee collection, FPS administration, and maintenance of student records.
• Monitor student attendance and follow up on attendance-related matters.
• Manage student welfare, counselling, and engagement initiatives.
• Handle disciplinary matters, student complaints, appeals, and dispute resolution.
• Process course transfers, withdrawals, deferments, and refunds according to policies.
• Coordinate industrial attachments and industry engagement activities.
• Ensure EduTrust, ERF, institutional policies, and regulatory requirements compliance.
• Oversee facilities, classrooms, vendors, and general administrative operations.
• Prepare operational and student services reports for management.
• Lead, supervise, and develop student services and administrative staff.

Skills

Communication skills

Interpersonal skills

Leadership

Organisational skills

Multitasking

Education

Bachelor's degree in Business, Education, Management or related discipline

Job description

We are seeking a proactive and service-oriented Student Services & Operations Manager to oversee student administration, student welfare, regulatory compliance, and operational functions of the institution.

Key Responsibilities

• Manage the full student lifecycle, including admissions, enrolment, orientation, student contracts, progression, and graduation.
• Administer Student's Pass applications, renewals, cancellations, and related student immigration matters.
• Oversee fee collection, Fee Protection Scheme (FPS) administration, and maintenance of student records.
• Monitor student attendance and follow up on attendance-related matters.
• Manage student welfare, pastoral care, counselling, and student engagement initiatives.
• Handle disciplinary matters, student complaints, feedback, appeals, and dispute resolution.
• Process course transfers, withdrawals, deferments, and refunds in accordance with institutional policies and regulatory requirements.
• Coordinate industrial attachments, and industry engagement activities.
• Ensure compliance with EduTrust, ERF, institutional policies, and other regulatory requirements.
• Oversee facilities, classrooms, vendors, suppliers, contractors, and general administrative operations.
• Prepare operational and student services reports for management.
• Lead, supervise, and develop student services and administrative staff.

Requirements

• Degree in Business, Education, Management, or a related discipline.
• Minimum 5 years of relevant experience in student services, education administration, or operations management.
• Experience in a Private Education Institution (PEI) environment will be an advantage.
• Strong knowledge of Student's Pass administration, Fee Protection Scheme (FPS), student welfare, and regulatory compliance requirements.
• Excellent communication, interpersonal, organisational, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.