Student Services Executive, One-Stop Support

Nanyang Technological University; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

NTU Shared Services, One-Stop in Singapore, invites applications for an Executive / Senior Executive responsible for diverse student-centred processes including concessions, mailroom, international student pass, student insurance, degree certificates, transcripts, letters of certification and responding to student queries via One Stop hotlines, counter and email.

The role involves handling enquiries, collaborating with departments, drafting SOPs, driving process improvements, and exploring

Qualifications

• Minimum Diploma in any discipline.
• Proficiency in Microsoft Office.
• Customer Focus: Demonstrated passion for delivering exceptional customer experiences.
• Problem-Solving Aptitude with analytical skills and quick decision-making.
• Interpersonal Skills for collaboration and teamwork.
• Adaptability to changing priorities and multiple tasks.
• Time Management with ability to meet deadlines.
• Professionalism and discretion in handling information.
• Preferably with prior customer service experience.

Responsibilities

• Handle diverse student enquiries via One Stop hotlines, email and counter.
• Collaborate with departments to resolve complex student issues.
• Handle international student pass and adhere to regulations.
• Support student insurance, degree certificates, transcripts and letters of certification.
• Cover NTU mailroom services and oversee mail distribution.
• Draft SOPs for student services processes and ensure compliance.
• Review and update knowledge articles to reflect process changes.
• Participate in ad hoc projects to improve student services.
• Assist in improvement projects with IT and stakeholders; drive integrations.
• Identify opportunities for optimization using data and stakeholder feedback.
• Leverage robotic process automation to automate processes when possible.

Skills

Customer focus

Problem solving

Interpersonal skills

Adaptability

Time management

Professionalism

Customer service experience

Education

Diploma in any discipline

Tools

Microsoft Office

Job description

NTU Shared Services, One-Stop in Singapore, invites applications for an Executive / Senior Executive responsible for diverse student-centred processes including concessions, mailroom, international student pass, student insurance, degree certificates, transcripts, letters of certification and responding to student queries via One Stop hotlines, counter and email.

The role involves handling enquiries, collaborating with departments, drafting SOPs, driving process improvements, and exploring