Assistant Centre Manager

MINDFORCE ACADEMY PTE. LIMITED; Singapore; On-site; SGD 34,000 - 52,000; Full time

Job summary

MindFORCE Academy in Singapore is seeking an Operations Support professional to help run the training centre, assist learners and trainers, and handle day-to-day customer service.

You will coordinate classrooms, schedules, registrations, and records, support events, and collaborate with teams on process improvements to enhance learner experience.

This role offers a hands-on environment in a private education setting, with opportunities to contribute to centre projects and learner engagement.

Qualifications

• Customer-focused front-line support experience preferred.
• Ability to coordinate multiple tasks and stakeholders.

Responsibilities

• Manage daily training centre operations for smooth function.
• Coordinate classroom setups, schedules, and training logistics.
• Maintain records and administer routine documents.
• Assist learners and trainers with enquiries and course registrations.
• Schedule trainers and reserve classrooms for classes and assessments.
• Foster a welcoming learning environment and high customer service standards.
• Support events and learner engagement initiatives.

Skills

Customer service

Operations coordination

Administrative support

Job description

Company Overview

MindFORCE Academy is a Singapore-based private education institution registered with SkillsFuture Singapore (SSG). Since 2004, it delivers practical training in Special Needs Education, Counselling, Psychology, Service Excellence, Coaching, and workplace competencies to empower individuals and organisations.

Job Summary

You will support the smooth daily operations of the training centre, assist learners and trainers, manage customer service interactions, and contribute to team projects and process improvements.

Responsibilities

• Manage daily training centre operations to ensure seamless functionality
• Coordinate classroom setups, schedules, and training logistics to prepare rooms for classes and workshops
• Organise and maintain accurate records, documents, and administrative tasks for efficient centre management
• Provide approachable support to learners and trainers by addressing enquiries and assisting with course registrations
• Schedule trainers and arrange classrooms to facilitate smooth class and assessment delivery
• Foster a welcoming and positive learning environment to enhance learner engagement
• Handle enquiries and resolve issues professionally to maintain high customer service standards
• Support events, activities, and learner engagement initiatives to promote active participation
• Collaborate with cross-functional teams to support operational projects and process improvements
• Contribute ideas and take on new responsibilities to enhance centre operations and team effectiveness