STUDENT MANAGEMENT | YOUTH WORKER | SCHOOL | NORTHEAST

MIGRANTLINK PTE. LTD.; Singapore; On-site; SGD 54,000 - 72,000; Full time

Job summary

Migrantlink Pte. Ltd. in Singapore seeks a dedicated Case Manager to support student welfare by investigating misconduct and guiding rehabilitation within a multidisciplinary team.

You will gather evidence, interview students and guardians, prepare objective reports, ensure confidentiality, and collaborate with police and social services as needed; regular campus patrols and parent engagement are included to maintain a safe, inclusive environment.

Qualifications

• Education: Diploma from a local polytechnic or equivalent.
• Professional Experience: At least 2 years of relevant experience working with youths in school, social service, law enforcement, or community settings.
• Case Management: Minimum of 2 years of experience conducting investigations or handling case management.

Responsibilities

• Misconduct Investigations: Gather information via interviews (students, victims, witnesses) and review evidence (CCTV footage, written statements).
• Document findings objectively, prepare concise reports for the discipline committee, and ensure a fair, trauma-informed process.
• Maintain strict confidentiality and liaise with external agencies when escalation is required.
• Rehabilitation & Student Support: Conduct one-on-one check-ins with students to monitor progress and mentor them.
• Engage parents and guardians as partners through updates and joint meetings.
• Preventive Patrols: Conduct regular walkabouts within the school and surrounding neighborhoods to deter and detect rule violations.
• Administration & Coordination: Maintain accurate documentation of cases and rehabilitation plans, prepare progress reports, coordinate with community partners.

Skills

Communication & Engagement

Conflict & Crisis Management

Documentation

Teamwork & Trust

Education

Diploma from polytechnic

Job description

Core Role & Objectives

• Collaborative Support: Work closely with the student management team, form teachers, and school counsellors to investigate misconduct and deliver structured rehabilitation, fostering a safe and inclusive environment.

Key Responsibilities

Misconduct Investigations:

• Gather information via interviews (students, victims, witnesses) and review evidence (CCTV footage, written statements).

• Document findings objectively, prepare concise reports for the discipline committee, and ensure a fair, trauma-informed process.

• Maintain strict confidentiality and liaise with external agencies (e.g., Singapore Police Force, MSF, Child Protective Services) when escalation is required.

Rehabilitation & Student Support:

• Conduct one-on-one check-ins with students to monitor progress and mentor them.

• Engage parents and guardians as partners through updates and joint meetings.

Preventive Patrols:

• Conduct regular walkabouts within the school and surrounding neighborhood districts to deter and detect rule violations, such as smoking and vaping.

Administration & Coordination:

• Maintain accurate documentation of cases and rehabilitation plans, prepare progress reports, coordinate with community partners, and attend professional development as required.

Working Hours & Schedule

• Monday to Thursday: 8:00 AM to 5:30 PM (includes a 1-hour lunch break).

• Friday: 8:00 AM to 5:00 PM (includes a 1-hour lunch break).

• Off Days: Weekends and gazetted public holidays.

Qualifications & Experience

• Education: Diploma from a local polytechnic or equivalent, preferably in a related field.

• Professional Experience: At least 2 years of relevant experience working with youths in a school, social service, law enforcement, or community setting.

• Case Management Experience: Minimum of 2 years of experience conducting investigations or handling case management.

Required Skills

• Communication & Engagement: Strong interpersonal and communication skills to engage effectively with students, parents, and staff.

• Conflict & Crisis Management: Capable of resolving disputes, reducing tensions, and managing emergencies or safety concerns professionally.

• Documentation: Good report-writing skills for preparing accurate statements, case records, and reports.

• Teamwork & Trust: Able to build trust, maintain positive stakeholder relationships, and work both independently and collaboratively within a multidisciplinary team.
  Email Address: [e-mail]

  Migrantlink Pte. Ltd.

  EA License: 25C3111

  EA Personnel: R25158554 | Keith Tang