Student Management Support Officer (Operational & Disciplinary) - Contract (Bukit Panjang)

PRIMESTAFF MANAGEMENT SERVICES PTE LTD; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

PRIMESTAFF MANAGEMENT SERVICES PTE LTD is seeking a Student Management professional to assist the Discipline team in managing student discipline, conducting house visits with school personnel, and following up with parents. You will patrol the school premises, assist with investigations, and support case management for at-risk students.

The role requires reporting in English, strong interpersonal skills, and experience in enforcement or related settings. Regular hours with school-based duties.

Qualifications

• Speak, read and type incident reports in English.
• Minimum 3 years in enforcement agencies with restorative practices.
• Able to work with young students and build rapport with school stakeholders.
• Experience in primary school environment and student management preferred.
• Attention to service excellence, meticulous, and deadline-driven.
• Basic ICT skills; data entry and logging incidents in MS Office.

Responsibilities

• Assist the Discipline team in managing students’ discipline.
• Conduct house visits and follow-up calls to parents.
• Patrol school premises for orderliness and supervise canteen duties.
• Be involved in case management for at-risk students.
• Investigate incidents and prepare reports.
• Support investigations and manage student incidents during school events.
• Guide staff in investigations and manage student incidents/discipline.
• Ad-hoc duties to support development of at-risk students.

Skills

Incident reporting

Case management

Restorative practice

Rapport building

Communication in English

Tools

Microsoft Office

Job description

Student Management

• Assist the Discipline team in the overall management of the students’ discipline;
• Assist the Discipline team to conduct house visits with school personnel and make follow-up calls to parents; Manage students under inhouse detention, missing students and mel...
• Patrol the school premises to ensure student orderliness including routine traffic and canteen duties; free play areas and out of school (neighbouring blocks and playgrounds);
• Be involved in case management for students identified as at-risk
• Conduct investigations as part of case management (e.g. take statement from students) and submit report;
• Conduct spot-checks on students’ general neatness in appearance like attire and hair;
• Assist the Discipline team in maintaining student discipline during school functions and activities;
• Supervise / engage students with additional needs (SwANs) - selected case support;
• Participate in student management meetings
• Guide school staff to conduct investigations and manage student incidents/discipline
• Any other ad-hoc duties that work to support the development of at-risk students as assigned by the Authority.

Requirements:

• Able to speak, read and type incident reports in English;
• Minimally 3 years’ experience in enforcement agencies, to provide comprehensive case management and disciplinary support, via a restorative practice approach;
• Candidate must be able to work with young students and has the ability to build rapport with them and other school stakeholders;
• Candidates with prior experience in a primary school environment and student management experience will be given preference.
• Display traits such as service excellence, has a service-oriented attitude, is meticulous with details and efficient in meeting work deadlines;
• Basic ICT skills, able to perform data entries and log case incidents in Microsoft Office.

Additional:

• Mondays to Thursdays: 6:45am to 4pm, inclusive of 45 min lunch break (8.5hrs).
• Fridays: 6:45am to 3.30pm, inclusive of 45 min lunch break (8 hrs.).
• Service not required on Saturdays, Sundays and gazette public holidays