Student Management Officer (Contract)

PRIMESTAFF MANAGEMENT SERVICES PTE LTD; Singapore; On-site; SGD 42,000 - 63,000; Full time

Job summary

PrimeStaff Management Services Pte Ltd in Singapore seeks a dedicated role to support student conduct, wellbeing and behavioural matters within an educational environment. The role involves assisting with investigations, maintaining confidential records, engaging students and parents, and building supportive relationships.

You will work with counsellors and student support staff, apply restorative approaches, document cases clearly, and help communicate outcomes.

Qualifications

• Experience in teaching, student discipline or pastoral care in an educational environment.
• Ability to communicate confidently with students, parents and staff.
• Strong interpersonal and listening skills.
• Ability to manage sensitive student cases with discretion.
• Familiarity with restorative practices or student support processes is a plus.

Responsibilities

• Assist with investigations related to student misconduct and behavioural incidents.
• Maintain confidential records of student cases and follow-up actions.
• Engage students involved in disciplinary cases and with their guardians.
• Build positive relationships with students needing behavioural or emotional support.
• Support implementation of safety or intervention plans.
• Facilitate restorative conversations between affected parties where appropriate.
• Support counselling and help students understand consequences of actions.
• Collaborate with counsellors and student support teams.
• Communicate with parents or guardians regarding cases and follow-up measures.

Skills

Interpersonal skills

Conflict management

Discretion

Communication

Job description

About the role

Candidate will be supporting in managing student conduct, behavioural concerns, and well-being.

Key responsibilities

• Assist with fact-finding and investigations relating to student misconduct, bullying, and behavioural incidents.

• Maintain proper and confidential records of student cases and follow-up actions.

• Engage students involved in disciplinary cases, including affected students and those responsible for the incidents.

• Build positive relationships with students, particularly those who may require additional behavioural or emotional support.

• Identify possible warning signs and escape concerns to the relevant personnel.

• Support the implementation and monitoring of student safety or intervention plans.

• Facilitate restorative conversations between affected parties where appropriate.

• Support corrective counselling and help students understand the consequences of their actions.

• Work closely with counsellors, student support personnel and the student management team.

• Communicate with parents or guardians regarding student cases and follow-up measures.

About you

• Previous experience in teaching, student discipline, student management, pastoral care, counselling, youth work or a related position within an educational environment.

• Able to communicate confidently and sensitively with students, parents and institutional personnel.

• Strong interpersonal, listening and conflict-management skills.

• Able to manage sensitive student cases professionally and with discretion.

• Able to conduct fact-finding objectively and prepare clear and accurate case documentation.

• Familiarity with restorative practices, case management or student support processes would be advantageous.

• Patient, emotionally mature and able to remain calm when managing challenging behaviour.

• Able to exercise sound judgement and maintain strict confidentiality.

• Comfortable working collaboratively with multidisciplinary teams and external support organisations.

EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411

PrimeStaff will never ask candidates to make any payment, transfer funds or provide banking credentials as part of the recruitment process. If you are unsure about any communication or job opportunity, please verify with us at https://primestaff.com.sg/about-primestaff/consultant-verification/