Student Management and Support Officer-1 year-Bukit Batok East

SUNNYHILL ACE PTE. LTD.; Singapore; On-site; SGD 54,000 - 90,000; Full time

Job summary

Sunnyhill Ace PTE. LTD. seeks a compassionate pastoral care professional to support primary school students in Singapore.

You will supervise during recess, respond to behavioural concerns, provide emotional regulation, and collaborate with teachers, counsellors, and parents to plan supportive interventions. You will conduct regular check-ins, coordinate with staff to track progress, and help with detention, reflection sessions, and student reintegration.

Qualifications

• Bachelor’s degree required for the role.
• Qualifications in Psychology, Counselling, Social Work, or Education are a plus.

Responsibilities

• Recess Presence & Student Engagement: supervise during recess to build rapport with students.
• Behavioral Intervention & Restorative Support: de-escalate volatile situations and provide emotional regulation support.
• Student Check-ins & Befriending: conduct regular check-ins to monitor wellbeing and flag concerns.
• Case Follow-up & Coordination: liaise with teachers, counsellors, and parents; document interventions.
• Detention, Reflection & Reintegration: lead reflective sessions and support reintegration into class.

Skills

Patience

Communication skills

Interpersonal skills

Youth development

Calm under pressure

Education

Bachelor’s Degree in any discipline

Qualifications in Psychology/Counselling/Social Work or Education are a plus

Job description

Working Hours:

• Mondays to Thursdays: 8:00 AM to 5:30 PM (inclusive of 1-hour lunch break)
• Fridays: 8:00 AM to 5:00 PM (inclusive of 1-hour lunch break)
• Service not required on Saturdays, Sundays, and gazetted public holidays

Your core responsibilities will include:

1. Recess Presence & Student Engagement

• Conduct roving supervision during recess periods to build rapport with students.
• Observe peer interactions, proactively identify emerging concerns, manage playground conflicts, and check in with latecomers.

1. Behavioral Intervention & Restorative Support

• Attend to students exhibiting challenging behaviors and calmly de-escalate volatile situations.
• Provide emotional regulation support and conduct restorative conversations to help students reflect on their actions and successfully return to learning.

1. Student Check-ins & Befriending

• Conduct regular individual check-ins with targeted students to build trusted relationships and monitor their overall well-being.
• Follow up on previous behavioral or social-emotional concerns and flag students requiring additional professional support.

1. Case Follow-up & Coordination

• Liaise closely with Subject Teachers, Form Teachers, Year Heads, and School Counsellors to align on support plans.
• Communicate behavioral updates clearly and professionally to parents.
• Document interventions, monitor case progress, and participate in home visits alongside school staff for potential long-term absentees.

1. Detention, Reflection & Reintegration

• Facilitate reflection and detention sessions, utilizing guided reflection frameworks to help students unpack the underlying causes of their behavior.
• Partner with students to set actionable behavioral goals and support their seamless reintegration into the classroom context.

1. Management of the Ke-nect Hub

• Oversee the daily operations, logistics, and safety of the Ke-nect Hub (student activity space).
• Curate, organize, and facilitate engaging activities and learning materials that promote positive peer interactions and self-directed learning.
• Encourage student leadership, ownership, and responsible use of shared facilities.

1. General Flexibility

• Undertake other student management, discipline, and pastoral care duties as reasonably assigned by the school authority.

Job Requirements:

• Qualifications: A Bachelor’s Degree in any discipline. Qualifications in Psychology, Counselling, Social Work, or Education are a plus.
• Experience: Prior experience working closely with primary school-aged children is highly preferred. Experience in student management, discipline, pastoral care, counselling, or behavior intervention is highly advantageous.
• Target Profiles: Former or retired educators, Allied Educators (AEDs), or individuals with extensive operational experience in a school or educational setting are highly welcome to apply.
• Soft Skills: Must be patient, firm yet caring, with a genuine interest in youth development. Excellent communication and interpersonal skills are mandatory for engaging effectively with young students, parents, and school management.
• Core Competencies: Ability to stay calm, confident, and empathetic under pressure, particularly when handling challenging behavioral meltdowns or de-escalation scenarios.