Student Guidance Support Officer (Secondary School)

SUNNYHILL ACE PTE. LTD.; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

Sunnyhill Ace Pte. Ltd.

seeks a patient, firm, and warm Student Guidance Support Officer (SGSO) to work closely with school leaders and the Student Development team to maintain a safe, respectful learning environment. The role covers immediate student management support, investigations into misconduct or bullying, collaboration on outreach and restorative programs, and coordination with parents and external agencies.

Qualifications

• Diploma or higher degree in Counseling, Educational Psychology, Social Work or related field.
• Minimum 3 years of experience with youth in a school setting.
• Strong conflict resolution, interpersonal communication and composure under pressure.
• Proficiency with MS Word, Excel and PowerPoint.

Responsibilities

• Serve as first responder for student management incidents and calmly de-escalate safety or behavioral issues.
• Lead fact-finding investigations for misconduct or bullying and recommend disciplinary actions.
• Collaborate with teachers on outreach, home visits, and restorative school programs.
• Engage parents on disciplinary trends and coordinate with external agencies as needed.
• Maintain case files and intranet records documenting intervention history.

Skills

Conflict resolution

Interpersonal communication

Calm under pressure

Education

Diploma or higher degree in Counseling / Educational Psychology / Social Work

Tools

MS Word

Excel

PowerPoint

Job description

Job Description

We are seeking a patient, firm, and warm Student Guidance Support Officer (SGSO) to work closely with school leaders and the Student Development team to maintain a safe, respectful learning environment.

Core Responsibilities

• Immediate Support: Act as the first responder for student management incidents. Calmly de-escalate safety or behavioral issues and support teachers with peer-relationship matters.
• Corrective Discipline: Lead fact-finding investigations for misconduct or bullying using school guidelines. Recommend and monitor fair disciplinary consequences (e.g., detention, corrective work, suspensions).
• Intervention & Outreach: Partner with teachers to perform home visits assessing risky behaviors. Conduct regular neighborhood patrols and run restorative school programs (GEAR UP, Special Education Needs).
• Stakeholder & External Collaboration: Engage parents on disciplinary trends and restorative action. Coordinate case efforts with external agencies like the Singapore Police Force, FSCs, and MSF.
• Administration: Review CCTV footage, conduct student interviews, log comprehensive case files, and maintain intranet records to track intervention history.

Working Hours & Schedule

• Shifts: Mondays to Fridays, 8:30am to 5:30pm (includes a 45-minute lunch break).
• Rest Days: Off on Saturdays, Sundays, and all gazetted Public Holidays.
• School Holiday Gap: No duties or salary payments apply during the months of June and December.

Job Requirements

• Preferred Qualifications: Diploma or higher degree in Counseling, Educational Psychology, Social Work, or a related behavioral science field.
• Experience: Minimum 3 years of relevant experience working with youth, specifically managing social-emotional struggles or learning difficulties within a school setup.
• Soft Skills: Exceptional conflict resolution, stellar interpersonal communication, and the capacity to remain completely calm under pressure.
• IT Skills: Competent in everyday professional computer applications (MS Word, Excel, PowerPoint).