1009 Student Guidance Support Officer (SGSO)/Boon Lay

Private Advertiser; Singapore; On-site; SGD 3,600 - 4,800; Full time

Job summary

Private Advertiser in Singapore seeks a Student Guidance Support Officer (SGSO) to work with school leaders and the School Development team to ensure a safe and respectful learning environment for all students and to run the approved school-based programme.

The role requires preferably a diploma or higher in counselling/educational psychology/social work or related fields, and at least 3 years’ experience in youth engagement and supporting students with social-emotional issues.

Qualifications

• Diploma or higher in counselling, educational psychology, social work or related fields.
• At least 3 years of relevant experience in youth engagement, especially with school-based contexts.

Responsibilities

• Serve as first responder for student management incidents and safety of students.
• De-escalate situations to maintain a safe learning environment and support teachers with behaviour and peer-relationship issues.
• Lead investigations of student misconduct following school guidelines and recommend follow-up actions.
• Conduct home visits and partner with external agencies to support preventive and restorative interventions.
• Document findings accurately and maintain records of student interventions and ensure parity of care.
• Provide administrative support and update student records in the school intranet.

Skills

Counselling

Social Work

Educational Psychology

Youth Engagement

Conflict Resolution

Education

Diploma or higher in Counselling or related field

Job description

Contract Period: From 1 Oct 2026 to 30 Nov 2027

Approx no of months worked in base period: 12 months only, [i.e. Oct to Nov 2026, Jan to May 2027 (mid-year hol break) and Jul to Nov 2027]

Personnel to be deployed at the following hours:

• Monday to Friday: 8:30am to 5:30pm, inclusive of 45min lunch break
• Service is not required on Saturdays, Sundays and gazetted public holidays

Requirements:

The Personnel shall have the following qualifications, skills and experience:

• Preferably have the relevant diploma qualifications or higher, and/or certifications in Counselling/Educational Psychology/ Social Work/ or in fields related to social and emotional learning or equivalent.
• Shall have at least 3 years’ relevant experience in youth engagement, especially in the context of school, managing students with social emotional issues and/or learning difficulties.

Job Scopes：

The Student Guidance Support Officer (SGSO) shall work closely with the school leaders and Student Development team to ensure a safe and respectful learning environment for all students. The SGSO is also responsible for running the approved school-based programme.

The Services required are set out as follows:

Immediate Support

• to serve as first responder for student management incidents and matters that compromise the safety of members of the school
• to de-escalate situations with the student(s) to ensure a safe and conducive learning environment
• to render immediate support to teachers in managing students’ behaviourial and peer-relationship issues

Corrective Approach

• to lead in fact-finding and investigations of student misconduct and bullying cases, in line with school guidelines and processes
• to discipline students with respect and treat them with dignity
• to recommend and implement follow-up actions (detention, corrective work order, in-school suspension) for misconduct in line with the school policy

Preventive and Restorative Interventions

• to conduct Home visits with a member of the Student Development Team to reach out to students to assess risky behaviours
• to conduct periodic neighbourhood patrol to ensure that students conduct themselves well beyond school compounds - to supervise students placed on Student Development Programmes (GEAR UP Programme, Special Education Need Programme)
• to facilitate timely and effective communication with parents/ guardians relating to
• to engage parents on the necessary preventive and restorative interventions for the student(s) suggested by School
• to partner external agencies, including the Singapore Police Force, the Ministry of Social and Family Development and Family Service Centres (where necessary)
• to review disciplinary trends
• to suggest proactive character development initiatives to the Student Development Team (leverage on existing programmes)

Administrative and Operations Support

• to assist with fact-finding into cases (interviews with students, watching CCTV) and process the cases with the Student Guidance Team
• to document case findings accurately and maintain proper records on student interventions, so as to ensure parity and continuity of care
• to update student records into the school intranet system
• to provide the administrative support, where necessary