Student Engagement and Support Personnel - Tampines (1 year contract)

PRIMESTAFF MANAGEMENT SERVICES PTE LTD; Singapore; On-site; SGD 26,000 - 46,000; Full time

Job summary

PRIMESTAFF Management Services Pte Ltd is seeking a School Support Officer to build positive relationships with students, guide those needing support and help with follow-up.

You will de-escalate conduct incidents, observe interactions, report concerns promptly to school staff, and maintain accurate records. The role involves liaising with parents and supporting the school during events and on select Saturdays or holidays.

Qualifications

• Engage effectively with children/youths and build professional relationships
• Strong interpersonal, communication and stakeholder-management skills
• Good observation and judgement to recognise concerns
• Ability to manage challenging/sensitive situations calmly
• Discretion with confidential information
• Document observations clearly for follow-up
• Collaborate with students, parents, school staff
• Maturity, patience, resilience and adaptability
• Suitability to work in a school environment

Responsibilities

• Building positive relationships with students and providing guidance and follow-up
• Helping manage student conduct or behavioural incidents, including de-escalation, conflict resolution and restorative follow-up
• Supervising students, observing interactions and behaviour, and promptly reporting concerns to designated school staff
• Supporting student case follow-up with school personnel and, when directed, liaising with parents or guardians
• Keeping timely and accurate records of incidents, observations, interventions and follow-up
• Keeping up with relevant youth, behavioural and online trends and raising possible implications for student conduct, safety and well-being
• Carrying out other related student-management duties assigned by the school

Skills

Interpersonal skills

Communication

Stakeholder management

Observation and judgement

Calm under pressure

Discretion

Documentation

Collaboration

Maturity and resilience

Adaptability

Professional boundaries

Relationship building with youths

Education

Diploma / Bachelor’s Degree or equivalent

Job description

Job Scope:

• Building positive relationships with students and providing guidance and follow-up to those who need support.
• Helping manage student conduct or behavioural incidents, including de-escalation, conflict resolution and restorative follow-up.
• Supervising students, observing interactions and behaviour, and promptly reporting concerns to designated school staff.
• Supporting student case follow-up with school personnel and, when directed, liaising with parents or guardians.
• Keeping timely and accurate records of incidents, observations, interventions and follow-up.
• Keeping up with relevant youth, behavioural and online trends and raising possible implications for student conduct, safety and well-being.
• Carrying out other related student-management duties assigned by the school.

Requirements:

• A recognised Diploma, Bachelor’s Degree, or equivalent qualification in a relevant discipline.
• The ability to engage effectively with children or youths and build constructive relationships while keeping appropriate professional boundaries.
• Strong interpersonal, communication and stakeholder‑management skills.
• Good observation and judgement, including the ability to recognise concerns that may need attention, intervention or escalation.
• The ability to manage challenging, sensitive or emotionally charged situations calmly and professionally.
• Discretion when handling student‑related matters and confidential information.
• The ability to document observations clearly and give useful input for the school’s follow‑up.
• The ability to work collaboratively with students, parents or guardians, school personnel and other stakeholders.
• Maturity, patience, resilience and adaptability, while being approachable and able to maintain authority.
• Suitability to work in a school environment and support student engagement, conduct and well‑being.

Additional:

• Contract Period - 1 Jan 2027 - 31 Dec 2027 with option to extend for 1 year.
• Working hours - Monday to Friday, 7:30am–4:30pm, including a one‑hour lunch break
• Work may also be required on selected Saturdays, Sundays or public holidays for school events.