Student Engagement and Support Personnel @ Tampines

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; Presencial; SGD 42.000 - 64.000; Jornada completa

Descripción de la vacante

BUSINESS EDGE PERSONNEL SERVICES PTE LTD in Singapore seeks a dedicated youth support professional to engage students, guide them, and monitor conduct within a school setting. You will build positive relationships, support safety, and coordinate with teachers and families.

The role requires a Diploma or Bachelor’s in a relevant field, strong communication and stakeholder management, and the ability to stay calm in challenging situations.

Formación

• Diploma or Bachelor’s degree or equivalent in a relevant discipline.
• Experience in education, youth-related, community, social-service or people-facing environment is advantageous.
• Ability to engage with children or youths and build constructive relationships while maintaining professional boundaries.
• Strong interpersonal, communication and stakeholder-management skills.
• Ability to manage sensitive or emotionally charged situations calmly and appropriately.

Responsabilidades

• Engage students and provide timely guidance and follow-up.
• Assist in managing student conduct and behavioural incidents with de-escalation and restorative follow-up.
• Supervise students, monitor interactions and report concerns to school personnel.
• Collaborate with school personnel and stakeholders to manage student cases and liaise with parents.
• Document and report observations and follow-up actions in line with school requirements.
• Stay informed on youth and online trends and highlight implications for student wellbeing.
• Undertake other student management duties as assigned by the school.

Conocimientos

Interpersonal skills

Stakeholder management

Observation & escalation

Professional boundaries

Educación

Diploma or Bachelor’s in relevant field

Descripción del empleo

Job Scope

The scope of work may include, but is not limited to, the following:

• 1. Student Engagement and Guidance: Build positive relationships with students and provide timely guidance and follow‑up to those requiring additional support.
• 2. Student Conduct and Behavioural Support: Assist in managing student conduct and behavioural incidents, including de‑escalation, conflict resolution and restorative follow‑up, in accordance with school procedures.
• 3. Student Monitoring, Supervision and Safety: Supervise students, monitor interactions and behavioural patterns, and promptly report emerging concerns to designated school personnel.
• 4. Stakeholder Engagement and Case Coordination: Collaborate with school personnel and relevant stakeholders in managing and following up on student cases, including liaising with parents or guardians as directed by the school.
• 5. Documentation and Reporting: Maintain accurate and timely records of student incidents, observations, interventions and follow‑up actions in accordance with school requirements.
• 6. Awareness of Emerging Trends: Stay abreast of relevant youth, behavioural and online trends, and highlight potential implications for student conduct, safety and well‑being.
• 7. Other Assigned Duties: Undertake other student management and related duties as assigned by the school to meet operational needs.

Professional Expectations

The personnel deployed shall:

• 1. Exercise sound professional judgement and maintain appropriate professional boundaries in all interactions with students, parents, staff and other stakeholders.
• 2. Handle and safeguard student, family and school information professionally, sensitively and confidentially, in accordance with the school's information management and confidentiality requirements.
• 3. Adhere to the school's established policies, procedures and reporting protocols, and work under the direction of designated school personnel.
• 4. Remain responsive and adaptable to the school's operational needs, recognising that the nature, frequency and priority of duties may vary according to the school calendar, student needs and prevailing circumstances.

Requirements

• Possess a recognised Diploma and/or Bachelor’s Degree or equivalent qualification in a relevant discipline.
• Relevant experience in an educational, youth‑related, community, social‑service or other people‑facing environment would be advantageous.
• Demonstrate the ability to engage effectively with children or youths and establish constructive relationships while maintaining appropriate professional boundaries.
• Possess strong interpersonal, communication and stakeholder‑management skills.
• Be observant and responsive, with the ability to recognise situations that may require attention, intervention or escalation.
• Be able to manage challenging, sensitive or emotionally charged situations calmly, professionally and appropriately.
• Exercise sound judgement, objectivity and discretion when handling student‑related matters and confidential information.
• Be able to document and communicate observations clearly and provide appropriate input to support the school's follow‑up actions.
• Work effectively and collaboratively with students, parents or guardians, school personnel and other relevant stakeholders.
• Demonstrate maturity, patience, resilience, adaptability and an appropriate balance of approachability and authority.
• Be suitable for deployment within a school environment and able to undertake the responsibilities associated with student engagement, conduct and well‑being.

Contract Period

From 01 Jan 2027 to 31 Dec 2027
Mondays to Fridays: 7.30am to 4.30pm

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI