Strategy & Operations Program Officer

Cognizant; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

Cognizant Singapore is seeking a Strategy & Operations Program Officer to support day-to-day execution for the China market leadership team. This hands-on role extends the leadership's program and operations management, removing bottlenecks so leaders can focus on strategic priorities.

You will manage resourcing requests, track delivery risks, assist capacity planning across delivery teams including AI workstreams, and partner with the regional BI team to produce analytics and dashboards for

Qualifications

• Experience leading or executing sales operations processes within a large enterprise.

Responsibilities

• Manage the end-to-end review, analysis and shortlisting of technical resourcing/staffing requests for delivery engineering roles.
• Track, elevate and report on delivery bugs, blockers and risks to the relevant stakeholders.
• Support workload and capacity planning across technical delivery teams, including AI-related workstreams.
• Support recurring business review and forecasting cadences, including reviews with global stakeholders.
• Partner with the regional BI team to produce analytics, dashboards and reporting that inform leadership decisions.

Skills

Sales operations

Data analytics

Stakeholder management

Program management

Ambiguity handling

Tools

Looker

Google Sheets

SQL

Job description

About The Role

We are looking for a Strategy & Operations Program Officer to support day-to-day operational execution for client’s China market leadership team. This is a hands‑on role that acts as an extension of the leadership team's program and operations management — helping remove administrative bottlenecks so leaders can focus on strategic priorities.

We are looking for a Strategy & Operations Program Officer to support day-to-day operational execution for client’s China market leadership team. This is a hands‑on role that acts as an extension of the leadership team's program and operations management — helping remove administrative bottlenecks so leaders can focus on strategic priorities.

What You'll Do

• Manage the end-to-end review, analysis and shortlisting of technical resourcing/staffing requests for delivery engineering roles.
• Track, elevate and report on delivery bugs, blockers and risks to the relevant stakeholders.
• Support workload and capacity planning across technical delivery teams, including AI-related workstreams.
• Support recurring business review and forecasting cadences, including reviews with global stakeholders.
• Partner with the regional Business Intelligence (BI) team to produce analytics, dashboards and reporting that inform leadership decisions.

What We're Looking For

• Proven experience leading or executing sales operations processes, or managing complex cross-functional programs, within an enterprise environment.
• Strong data analytics skills, with hands‑on comfort using Google Sheets and Looker (or equivalent BI/visualisation tools).
• Working knowledge of SQL for extracting and analysing business performance data from internal systems (training on proprietary systems provided).
• Strong stakeholder management skills, with the ability to coordinate across a wide range of internal teams and external partners.
• Excellent organisational and program-management skills, with comfort operating in ambiguity.

Nice to Have

• Prior experience in Sales/Revenue Operations or similar functions at a hyperscaler or enterprise technology company.
• Familiarity with Google Cloud products.
• Experience with cloud business performance or BI systems.
• Comfort using AI tools to improve the efficiency of day-to‑day work.

Language Requirements

• English proficiency is required.
• Mandarin language proficiency (spoken and written) is required, as this role supports business stakeholders and reporting cadences in the China market on a daily basis. This requirement is based on the business communication needs of the stakeholder group this role supports, and not on the candidate's location, race, or nationality.