Technical Account Manager - GCN

Stripe; Singapore; On-site; SGD 162,000 - 242,000; Full time

Benefits offered by this job

Equity

Company bonus or commissions

Retirement plans

Health benefits

Wellness stipend

Job summary

Stripe is seeking a Technical Account Manager in Singapore to support the largest and most complex Stripe users. You will provide a Gold Standard Experience, work with the Operations and Customer Success teams, and lead user-facing meetings to implement operational solutions across fraud, disputes, adoption, and global expansion.

The role requires strong Chinese language skills, English communication, and a proven ability to explain APIs and troubleshoot technically with customers.

Qualifications

• Minimum 3 years of enterprise-level client-facing work in the GCN region.
• Fluent business level Chinese
• Strong product sense and a drive to solve difficult, user-related problems
• Strong written and verbal communication skills in English
• Ability to lead complex integration conversations consultatively
• Familiarity with APIs and ability to explain API concepts to Stripe customers
• Familiarity with SQL and ability to build/modify queries
• Strong technical troubleshooting skills with cross-team collaboration
• A professional, confident client relationship manager with multi-level engagement skills

Responsibilities

• Provide a Gold Standard Experience to assigned accounts' key stakeholders
• Collaborate with Operations to provide resources and knowledge for Gold Standard Experience
• Foster long-term user relationships and loyalty to Stripe products
• Work cross-functionally to implement operational solutions on fraud, disputes, adoption, and expansion
• Collaborate with Customer Success and user-facing teams to support users
• Lead user-facing meetings in person and via video chat
• Contribute to ongoing design of the support offering
• Create user-facing content for long-term solutions

Skills

Enterprise client-facing

Chinese language

English communication

API concepts explanation

SQL basics

Technical troubleshooting

Tools

Postman

Xcode

Python

Webhooks

ETL

Job description

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world\'s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone\'s reach while doing the most important work of your career.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world\'s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone\'s reach while doing the most important work of your career. About The Team Technical Account Managers work cross-functionally to support the largest and most complex Stripe users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What you\'ll do Responsibilities

• Provide a Gold Standard Experience to your assigned accounts\' key stakeholders
• Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product and feature feedback or development
• Foster long-term user relationships that grow loyalty to Stripe and Stripe products
• Work cross-functionally both internally and within your user\'s organizations to provide and implement operational solutions on subjects not limited to fraud, disputes, declines, product adoption, and global expansion
• Work closely with Customer Success and other user-facing teams as part of a larger effort to support users on Stripe
• Lead user-facing meetings both in person and through video chat
• Collaborate on the continued design of this support offering
• Create user-facing content for long-term solutions

Who you are We\'re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• Minimum 3 years of experience in enterprise-level client-facing work in the GCN region
• Fluent business level Chinese
• Strong product sense and a drive to solve difficult, user-related problems
• Strong written and verbal communication skills in English
• Ability to lead complex integration conversations in a highly consultative and proactive manner
• Familiarity with APIs and ability to explain API concepts to the largest and most technical Stripe customers
• Familiarity with SQL and the ability to build basic queries and modify more complex ones
• Strong technical troubleshooting skills and comfort interfacing with technical teams
• A professional, confident, and collaborative personality as an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization

Preferred Qualifications

• An operations-savvy mindset, with the ability to identify and eliminate process friction while continuing to build scalable processes
• Experience in small-to-medium-scale project management
• Strong organizational skills and self-starting mindset
• Experience with tools like Postman, Xcode, Python, Webhooks, and ETL
• Experience in the payments industry

In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits The annual salary range for this role in the primary location is SGD 161,600 - SGD 242,400. This range may change if you are hired in another location. For sales roles, the range provided is the role\’s On Target Earnings (\"OTE\") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate\'s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant\'s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we\'re looking for people with passion, grit, and integrity. You\'re encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren\'t afraid to challenge assumptions. Join us.