Strategic Service Policy and Community Engagement Lead

National Library Board (NLB); Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

The National Library Board (NLB) in Singapore invites applications for a role focused on data-driven service delivery and community engagement within our network of libraries. You will develop and oversee initiatives, policies and processes to improve customer experiences and public library services.

Located at the Marine Parade Public Library site (with current operations at the National Library Building during renovations), the role offers a two-year contract and opportunities for growth,

Qualifications

• 3–5 years of relevant experience in service delivery.
• Strong analytical and communication skills.
• Ability to work independently and across divisions.
• Experience in analyzing customer behaviour, feedback data and deriving insights.

Responsibilities

• Collect, analyse and interpret data to derive insights and inform planning.
• Develop and oversee service delivery initiatives and community engagement policies.
• Manage project timelines with internal stakeholders and vendors to meet deadlines and budgets.
• Analyse internal and external feedback to drive service improvements.
• Identify KPI trends and contribute to systemic improvement initiatives.
• Collaborate with cross-functional teams to ensure seamless execution of service initiatives.

Skills

Service delivery

Data analysis

Cross-functional collaboration

Problem solving

Job description

The National Library Board (NLB) in Singapore invites applications for a role focused on data-driven service delivery and community engagement within our network of libraries. You will develop and oversee initiatives, policies and processes to improve customer experiences and public library services.

Located at the Marine Parade Public Library site (with current operations at the National Library Building during renovations), the role offers a two-year contract and opportunities for growth,