Senior Manager, Service Policy & Community Impact

National Library Board; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Impact the Community

Innovate and Push Boundaries

Growth and Wellbeing

Job summary

National Library Board in Singapore invites applications for a role focused on service delivery and continuous improvement across our library network. You will analyse data, develop policies and drive customer-centric initiatives to enhance public library experiences.

Location is Marine Parade Public Library with work at the National Library Building; a two-year contract with internal stakeholders and vendor management; hybrid work model.

Qualifications

• 3–5 years of experience in service delivery.
• Strong problem-solving and cross-divisional collaboration.
• Ability to analyse customer behaviour and feedback data.
• Experience in driving communication strategies is an advantage.

Responsibilities

• Collect, analyse and interpret data to derive actionable insights and grow opportunities.
• Develop and oversee service delivery and community engagement initiatives with project timelines.
• Translate internal and external feedback into problems and drive improvements.
• Analyse KPIs and lead service enhancement initiatives.
• Collaborate with cross-functional teams for seamless execution.
• Foster a culture of customer-centricity and operational excellence.

Skills

Service delivery experience

Strategic thinking

Independent work style

Data analysis

Communication skills

Stakeholder engagement

Job description

National Library Board in Singapore invites applications for a role focused on service delivery and continuous improvement across our library network. You will analyse data, develop policies and drive customer-centric initiatives to enhance public library experiences.

Location is Marine Parade Public Library with work at the National Library Building; a two-year contract with internal stakeholders and vendor management; hybrid work model.