Strategic SaaS Implementation & Solutions Consultant

Crisis24

Singapore

Hybrid

SGD 75,000 - 105,000

Full time

14 days+

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Job summary

Crisis24 is seeking an experienced Implementation & Solutions Consultant in Singapore to join our Regional Customer Success team. This hybrid, client-facing role combines SaaS implementation with technical pre-sales support.

You will manage software implementations, client relationships, and translate technical concepts into business solutions. Ideal candidates will oversee implementation milestones, coordinate with sales and product teams, and provide guidance to optimize Crisis24 solutions,

Qualifications

3+ years in SaaS implementation or related client-facing tech role.
Proven track record delivering software implementations and managing client relationships.
Strong project management and ability to handle multiple engagements.
Excellent communication to explain technical concepts to non-technical stakeholders.
Proficient with CRM and project tools (Salesforce, JIRA).
Knowledge of SaaS integrations and APIs.
Bachelor's degree in Business/CS/IT or equivalent.

Responsibilities

Own end-to-end implementation lifecycle for new customers and upsells from kickoff to go-live.
Serve as primary client contact during implementation, setting expectations and maintaining communication.
Define timelines, milestones, deliverables, and success criteria using Jira, Salesforce, and Certinia.
Gather client requirements and tailor approaches to business objectives.
Provide best-practice guidance to optimize Crisis24 solutions and value.
Monitor progress, identify roadblocks, and ensure smooth transition to support.
Partner with regional sales for technical discovery, solution design, demos, and PoC.
Respond to technical questions and coordinate with senior teams as needed.
Support RFP/RFI responses and development of technical sales materials.
Translate sales requirements into practical implementation plans.
Maintain knowledge of Crisis24 product catalog and configurations.
Stay current on TRM, BCP, and CEM practices.
Capture client and market feedback; share with product, sales, and engineering.
Maintain accurate CRM and project records.