Strategic Risk Operations Analyst

United States Digital Space LLC; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

United States Digital Space LLC is seeking a Risk Operations Analyst on the Strategic Supportability Operations team. You will investigate complex, gray-area user cases requiring deep risk judgment and tailor recommendations that align with business objectives.

You will collaborate with Legal, Compliance, Product, and Risk Operations to improve processes, playbooks, and detection systems at scale, while maintaining a Users First mindset and clear stakeholder communication.

Qualifications

• 5+ years of experience in risk management, compliance, fraud, financial operations, or a related field.
• Ability to navigate gray-area and non-binary decision-making in complex risk environments.
• Strong critical thinking and problem-solving, with synthesis of multiple data sources into a risk narrative.
• Experience collaborating cross-functionally on complex problems and driving alignment.
• Ability to engage with users in difficult or sensitive conversations with empathy and professionalism.
• Excellent written and verbal communication to articulate complex risk findings.
• Comfort with ambiguity and fast-paced, evolving environments.
• Track record of identifying systemic problems from case patterns and driving improvements.
• Deep empathy for entrepreneurs and businesses and motivation to solve problems.
• Creative thinker who challenges status quo with a pragmatic, solution-oriented approach.

Responsibilities

• Investigate complex, high-risk, gray-area user business cases and make sound, non-binary judgments.
• Navigate ambiguity—develop custom, evidence-based solutions where standard frameworks do not apply.
• Identify systemic trends across cases and propose scalable solutions to stakeholders.
• Collaborate across Risk Operations, User Support, Risk Partnerships, Legal, Compliance, and Product to mitigate risk.
• Engage directly with users in positive and sensitive conversations while balancing regulatory and partner requirements.
• Communicate complex risk findings clearly to internal and financial partners and leadership.
• Contribute to the design and improvement of SSO processes, decision frameworks, and tooling.
• Build and maintain documentation, procedures, and playbooks for scalability and knowledge management.
• Identify gaps in systems and policies and recommend enhancements through stakeholder collaboration.

Skills

Risk management

Compliance

Fraud

Financial operations

Communication skills

Data analysis

Empathy

Job description

United States Digital Space LLC is seeking a Risk Operations Analyst on the Strategic Supportability Operations team. You will investigate complex, gray-area user cases requiring deep risk judgment and tailor recommendations that align with business objectives.

You will collaborate with Legal, Compliance, Product, and Risk Operations to improve processes, playbooks, and detection systems at scale, while maintaining a Users First mindset and clear stakeholder communication.