Strategic Risk Operations Analyst

Stripe; Singapore; On-site; SGD 110,000 - 166,000; Full time

Benefits offered by this job

Equity

Company bonus or commissions

Retirement plans

Health benefits

Wellness stipend

Job summary

Stripe is seeking a Risk Operations Analyst within Strategic Supportability Operations (SSO) to investigate complex, high‑risk user cases and deliver tailored, evidence‑based risk recommendations. You’ll collaborate across Legal, Compliance, Product, and Risk teams to improve detection, policies, and processes while maintaining a Users First approach.

You will engage with users in sensitive conversations, translate risk findings to diverse stakeholders, and help build scalable playbooks and

Qualifications

• 5+ years of experience in risk management, compliance, fraud, financial operations, or a closely related field in a fast‑moving environment.
• Demonstrated ability to navigate gray‑area and non‑binary decision‑making in complex risk environments.
• Strong critical thinking and problem‑solving skills, with the ability to synthesize multiple data sources into a coherent risk narrative.
• Experience collaborating cross‑functionally on complex problems and driving alignment across teams with competing priorities.
• Ability to engage directly with users—including in difficult or sensitive conversations— with empathy, clarity, and professionalism.
• Strong written and verbal communication skills, with the ability to articulate complex risk findings to varied audiences.
• Comfort with ambiguity and fast‑paced, constantly evolving environments.
• Track record of identifying systemic problems from individual case patterns and driving process improvements.
• Deep empathy for entrepreneurs and businesses, and genuine motivation to solve problems that empower them.
• The ability and desire to challenge the status quo as a creative thinker who considers problems from a user perspective while being pragmatic and solutions‑oriented.

Responsibilities

• Investigate complex, high‑risk, gray‑area user business cases, applying deep risk knowledge to make sound, non‑binary judgments.
• Navigate ambiguity confidently—develop custom, evidence‑based solutions where standard frameworks do not fully apply.
• Identify and elevate systematic trends across cases, proposing scalable solutions to cross‑functional stakeholders.
• Collaborate across Risk Operations, User Support, Risk Partnerships, Legal, Compliance, and Product to develop holistic risk mitigation strategies.
• Engage directly with users—in both positive and sensitive conversations—always maintaining a Users First mindset while balancing regulatory and financial partner requirements.
• Communicate complex risk findings clearly to internal partners, financial partners, and Stripe leadership.
• Contribute to the design and continuous improvement of SSO processes, decision frameworks, and tooling.
• Build and maintain documentation, procedures, and playbooks to support team scalability and knowledge management.
• Identify gaps in current systems, policies, and strategies, and recommend enhancements through a collaborative approach with stakeholders.

Skills

Risk management

Decision-making

Analytical thinking

Cross-functional collaboration

Communication

Empathy

Job description

Stripe is seeking a Risk Operations Analyst within Strategic Supportability Operations (SSO) to investigate complex, high‑risk user cases and deliver tailored, evidence‑based risk recommendations. You’ll collaborate across Legal, Compliance, Product, and Risk teams to improve detection, policies, and processes while maintaining a Users First approach.

You will engage with users in sensitive conversations, translate risk findings to diverse stakeholders, and help build scalable playbooks and