Strategic Partner Ops Manager, AI Data Services

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok is seeking a Partner Program Manager to lead outsourced partner and vendor operations, translating business objectives into measurable performance frameworks, and managing complex cross-functional relationships. You will establish governance models to mitigate risks and ensure contractual compliance while building a high-performing team focused on operational excellence in a fast-paced environment.

You will drive service delivery improvements, create value-driven metrics, and oversee

Qualifications

• Five years of experience in a managerial role overseeing outsourced partner/vendor operations.
• Proven track record in BPO operations, including KPI ownership and target-driven performance management.
• Experience leading operations, program management, and large-scale transformation initiatives.
• Familiarity with the full sourcing and contracting process.
• Skilled in managing cross-functional stakeholders across internal teams and external partners.
• Strong decision-making abilities in fast-paced or ambiguous environments.
• Excellent communication and interpersonal skills to influence and align teams.

Responsibilities

• Manage complex partner/vendor and internal stakeholder relationships. Champion partner/vendor innovation, automation opportunities, and process optimization initiatives.
• Identify systemic service risks and implement proactive mitigation strategies.
• Translate strategic objectives into partner/vendor performance expectations.
• Establish performance frameworks that measure value and drive partner/vendor metrics.
• Develop metrics, milestones, structured programs and procedures to ensure successful day-to-day execution.
• Oversee risk management, audit readiness, and contractual obligations; establish governance and processes for continuous health of sites and lines of business.
• Devise operating model with governance and risk management with Partner/vendor engagement.
• Drive monthly value reviews tied to business outcomes, not just contract adherence.
• Lead, coach and develop a team of Partner Operation Manager to drive day-to-day excellence.

Skills

Partner operations management

BPO operations

KPI ownership

Cross-functional stakeholders

Education

Bachelor's degree or higher

Job description

TikTok is seeking a Partner Program Manager to lead outsourced partner and vendor operations, translating business objectives into measurable performance frameworks, and managing complex cross-functional relationships. You will establish governance models to mitigate risks and ensure contractual compliance while building a high-performing team focused on operational excellence in a fast-paced environment.

You will drive service delivery improvements, create value-driven metrics, and oversee