Partner Program Manager, AI Data Service Operations

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok is seeking a Partner Program Manager to lead outsourced partner and vendor operations, translating business objectives into measurable performance frameworks, and managing complex cross-functional relationships. You will establish governance models to mitigate risks and ensure contractual compliance while building a high-performing team focused on operational excellence in a fast-paced environment.

You will drive service delivery improvements, create value-driven metrics, and oversee

Qualifications

• Five years of experience in a managerial role overseeing outsourced partner/vendor operations.
• Proven track record in BPO operations, including KPI ownership and target-driven performance management.
• Experience leading operations, program management, and large-scale transformation initiatives.
• Familiarity with the full sourcing and contracting process.
• Skilled in managing cross-functional stakeholders across internal teams and external partners.
• Strong decision-making abilities in fast-paced or ambiguous environments.
• Excellent communication and interpersonal skills to influence and align teams.

Responsibilities

• Manage complex partner/vendor and internal stakeholder relationships. Champion partner/vendor innovation, automation opportunities, and process optimization initiatives.
• Identify systemic service risks and implement proactive mitigation strategies.
• Translate strategic objectives into partner/vendor performance expectations.
• Establish performance frameworks that measure value and drive partner/vendor metrics.
• Develop metrics, milestones, structured programs and procedures to ensure successful day-to-day execution.
• Oversee risk management, audit readiness, and contractual obligations; establish governance and processes for continuous health of sites and lines of business.
• Devise operating model with governance and risk management with Partner/vendor engagement.
• Drive monthly value reviews tied to business outcomes, not just contract adherence.
• Lead, coach and develop a team of Partner Operation Manager to drive day-to-day excellence.

Skills

Partner operations management

BPO operations

KPI ownership

Cross-functional stakeholders

Education

Bachelor's degree or higher

Job description

Responsibilities

About the Team The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

What will I do?

As a Partner Program Manager, you will lead the strategic and day-to-day execution of outsourced partner and vendor operations, ensuring high-quality service delivery and continuous innovation. You will translate broader business objectives into measurable performance frameworks, manage complex cross-functional stakeholder relationships, and establish robust governance models to mitigate risks and ensure contractual compliance. Additionally, you will build, coach, and develop a high-performing team to drive operational excellence, process improvement, and value-driven outcomes in a fast-paced environment.

Service Delivery

• Manage complex partner/vendor and internal stakeholder relationships. Championing partner/vendor innovation, automation opportunities, and process optimization initiatives


• Identify systemic service risks and implement proactive mitigation strategies


• Translate strategic objectives into partner/vendor performance expectations


• Establish performance frameworks that measure value and drive partner/vendor metrics


• Develop metrics, milestones, structured programs and procedures to ensure successful day-to-day execution.

Governance

• Oversee risk management, audit readiness, and contractual obligations. Establishing governance and processes related to the continuous health of assigned sites and lines of businesses.


• Devise operating model with strong governance, risk management with Partner/vendor engagement.


• Drive monthly value reviews tied to business outcomes, not just contract adherence

People Management

• Lead, coach and develop a team of Partner Operation Manager to drive operational excellence on a day to day basis. Building the team capability in service design, process improvement, commercial knowledge and establish strong performance standards

Qualifications

Minimum Qualifications:

• 5 years of experience in a managerial role overseeing outsourced partner/vendor operations, including direct people management.


• Proven track record in BPO operations, including KPI ownership and target-driven performance management.


• Experience leading operations, program management, and large-scale transformation initiatives.


• Familiarity with the full sourcing and contracting process.


• Skilled in managing cross-functional (XFN) stakeholders across internal teams and external partners.


• Strong decision-making capabilities and the ability to navigate complex, fast-paced, or ambiguous environments.


• Excellent communication and interpersonal skills, with the ability to influence, build alignment, and foster collaboration.

Preferred Qualifications:

• Proficient in data analysis to support performance tracking and decision-making.


• Capable of conducting problem analysis and implementing effective solutions.


• Well-developed analytical skills, with attention to detail and the ability to identify patterns and trends.


• Experience in setting goals and executing implementation plans to achieve desired outcomes.


• Completion of a Bachelor's degree or higher.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.