Institutional Operations Executive

CMC Markets; Singapore; On-site; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Day off for your birthday

Free breakfast and coffee every day

Additional day of leave after each 1y

Volunteer opportunities

Discounted rates at retailers

Job summary

CMC Markets is seeking an Institutional Operations Executive to provide technical operational support for the Institutional client base, from pre-sales testing to onboarding and ongoing trading activity.

You will work with IT and other departments to implement processes and ensure connectivity with third-party providers, while developing key relationships across stakeholders and contributing to IT and product strategy. This role offers growth within a global fintech context.

Qualifications

• Experience managing business process change and technology implementation projects.
• Knowledge of the Institutional derivatives business area preferable.
• Relevant experience supporting Institutional electronic trading business.
• Experience in Web Services / APIs platform.
• Excellent understanding of FIX desirable.
• Established interest and awareness of financial markets.
• Ability to build solid working relationships with key stakeholders internal and externally.
• Commercially and strategically minded with a strong focus on client service.
• Strong verbal and written communication skills as well as interpersonal skills.
• Ability to work and deliver on own initiative and to deadlines.
• Strong analytical and reporting skills.
• Excellent attention to detail.

Responsibilities

• Provide technical operational support to the CMC Connect team and Institutional client base across pre-sales testing, onboarding and ongoing trading activity.
• Ensure connectivity with institutional clients and third-party support providers is established and maintained.
• Support global onboarding of new clients, UAT, and rollout of new processes, technology and products.
• Liaise with IT and other departments to test and roll out developments.
• Maintain configurations and back-office elements of the Institutional application stack.
• Develop relationships with key business stakeholders across client onboarding to internal teams and technology intermediaries.
• Contribute to Institutional IT and product strategy, planning and delivery.
• Characterise activities, revenue types and turnover remuneration to inform decisions.
• Assist with business controls around client setup and management.
• Work with the Business Operations team on daily Institutional tasks.
• Maintain professional development and complete regulatory training.

Skills

Process change management

Derivatives knowledge

Electronic trading support

Web services / APIs

FIX protocol

Financial markets awareness

Stakeholder management

Client service mindset

Communication

Self-motivation

Analytical skills

Attention to detail

Job description

Institutional Operations Executive Department: Head of Operations Reporting to: Business Operations

About CMC Markets:

CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we’ve expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we’re still growing.

Why you’ll love working at CMC Markets:

Growth: CMFAS (Financial Regulatory) qualification, LinkedIn learning, internal opportunities, intensive training and support from the L&D team.

Team: You’ll work alongside a collaborative and diverse team with supportive Team Leader that all value an amazing workplace culture.

Social: We have our own in-house Culture Club that organises a bunch of activities such as: parties, dinners, networking events, bowling etc. We also have social clubs where like-minded colleagues can bond over ocean swimming, fine dining or gaming etc.

Perks:

• Day off for your birthday
• free breakfast and coffee every day
• additional day of leave after each year of service
• volunteer opportunities
• discounted rates at various retail stores

ROLE AND RESPONSIBILITIES

To provide technical operational support to CMC Connect team and the Institutional client base for the entire client experience, from pre-sales testing to onboarding, facilitation of ongoing trading activity and commercial configuration management. Additionally, to ensure connectivity with institutional clients and associated third party support providers is established and maintained.

Key responsibilities include, but are not limited to:

• Work closely with the CMC Connect Team to globally support the technical on-boarding of new clients, user acceptance testing and the launch of new processes, technology and products
• Understand Institutional requirements from internal and external stakeholders.
• Liaise with IT and other relevant departments as required to test and rollout through the development lifecycle
• On-going maintenance and monitoring of all relevant system configurations and back-office elements of the Institutional application stack
• Develop internal and external relationships with key business stakeholders – to include all aspects of the end-to-end process of clients connecting to the CMC Connect technology stack, from the client through to CMC’s internal Networks Team and any third-party technology intermediaries such as MT4/5 Bridges as well as ECNs
• Contribute to Institutional IT and product strategy, planning, development and delivery pipeline
• Develop a good knowledge of the activities, revenue types and turnover remuneration of Institutional to support decision making and prioritisation
• Assist with the implementation of business controls around client set up and management
• Work closely with the Business Operations team whilst carrying out daily Institutional tasks
• Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training
• When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high-quality service that presents a professional and positive image of CMC Markets
• Take all reasonable steps to ensure appropriate confidentiality
• Undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role.

KEY SKILLS AND EXPERIENCE

• Experience managing business process change and technology implementation projects
• Knowledge of the Institutional derivatives business area preferable
• Relevant experience supporting Institutional electronic trading business
• Experience in Web Services / API’s platform
• Excellent understanding of FIX desirable
• Established interest and awareness of financial markets
• Ability to build solid working relationships with key stakeholders internal and externally
• Commercially and strategically minded with a strong focus on client service
• Strong verbal and written communication skills as well as interpersonal skills
• Ability to work and deliver on own initiative and to deadlines
• Strong analytical and reporting skills
• Excellent attention to detail

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age

The Company reserves the right to review, alter and amend job descriptions from time to time in line with business requirements.

CMC Markets is one of the world’s first ever fin-tech companies and was launched in 1989 to break down the barriers of financial trading and make trading accessible to everyone. Our mission is to use our award-winning, Next Generation trading platform and unparalleled client service to empower millions of people to have the best trading experience out there. Our clients can trade on thousands of instruments using the best technology, supported by sophisticated charting, competitive pricing and automated execution. We're trusted by investors globally, but also by banks, brokers, funds and trading desks though our top-tier liquidity institutional offering, enabling these businesses to expand into new markets and increase revenue potential. We were recently listed on the FTSE250, and our business continues to go from strength to strength as we continue to invest in our technology and our people.