Strategic Inside Sales Pro

TDCX Group; Singapore; On-site; SGD 56,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Social security coverage

World-class workspaces

Learning & development programs

Awards & recognitions

Job summary

TDCX, a Singapore-headquartered global BPO, invites you to join a team delivering customer experience, sales and digital marketing services across diverse industries. You will drive opportunities, guide customers on product fit, and uphold high service standards while adapting to evolving processes.

We offer comprehensive medical, insurance, and social coverage, world-class workspaces, and strong learning opportunities to accelerate your career within a global, award-winning company.

Qualifications

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelors Degree, Post Graduate Diploma, Professional Degree, Masters Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and motivation to exceed expectations
• Enjoy working in a fast-paced environmentand be able to balance multiple tasks at the same time
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of supporting market

Responsibilities

• Close incoming sales opportunities, selling the benefits of the products to ensure that short term goals, objects and quotas are met.
• Assist customers with order placement, providing product information and advice related to products and services that best suit the customers’ needs.
• Ensure that products, services and solutions recommended to clients will fulfill their needs.
• Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity. Ability to overachieve on daily and monthly targets.
• Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels where required.
• Maintains product knowledge by attending training workshops and keeping up to date on product material.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Skills

Time management

Multitasking

English communication

Computer literacy

Customer service

Education

Bachelor's degree

Job description

TDCX, a Singapore-headquartered global BPO, invites you to join a team delivering customer experience, sales and digital marketing services across diverse industries. You will drive opportunities, guide customers on product fit, and uphold high service standards while adapting to evolving processes.

We offer comprehensive medical, insurance, and social coverage, world-class workspaces, and strong learning opportunities to accelerate your career within a global, award-winning company.