Strategic Hotel Sales Leader — Corporate Accounts

Kimpton; Singapore; Presencial; SGD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Holiday Inn Express Singapore Clarke Quay is seeking a Senior / Sales Manager to lead the hotel’s sales strategy, expanding key corporate accounts and developing new business opportunities. The role focuses on maximizing revenue and leveraging IHG resources to showcase brand experiences and drive customer value.

You will collaborate with the leadership team to plan budgets, participate in sales trips and tradeshows, and maintain strong relationships with partners, planners, and agents to build a

Responsabilidades

• Promote Holiday Inn Express brand experience and products utilising IHG resources and guided sales techniques.
• Position and promote Hotel’s Unique Selling Points to differentiate and optimise revenue growth towards a mutual win-win for all stakeholders including customers.
• Align actions to department’s strategies when selling to optimise both volume and rate.
• Acquire new businesses while maintaining / growing volume from existing corporate accounts.
• Initiates and prepare business tenders, proposal and contracts upon reviewing with Director of Sales
• Collaborate, support and drive IHG and Hotel level initiatives
• Work collaboratively with leadership team in the preparation and management of annual Sales & Marketing budget
• Sales trips and tradeshows when required to promote hotel and develop pipelines
• Develops and maintains contact with business partners, meeting and convention planners, visitors/convention bureau, travel agents, airlines, corporate accounts, government departments, embassies and other producers closely aligned to hotel business
• Monitor, acquire and share market intelligence from competitor set of hotels.
• Closely monitor and control expenses in Sales, prior approval needs to be obtained from Director of Sales prior to incurring large expenditure of more than SGD $100
• Manage all internal and external customers with professionalism
• Maintain regular contact with IHG hotels colleagues and Key Account Directors/Managers to leverage on each other’s knowledge, network and collaborate towards business growth
• Maintain high service standards in the hotel through trainings and lead by example
• Exhibit IHG Brand Service behaviours and guidelines
• Effective communication on all business-critical information to relevant departments
• Promote the Hotel’s and IHG’s products and services (i.e. IHG One Rewards, IHG Business Rewards, IHG Business Edge and more)
• Maintain a high level of product and service knowledge about IHG Hotels in your region
• Service existing and new business through management of accounts & engagement of regular / long staying guests.
• Respond to guest complaints within 24hours and ensure corrective actions to resolve their issues / concerns with the support of Cluster Director of Sales.
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate actions to correct a hazardous situation and notify direct report of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
• Positive mind-set of developing and carrying out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprints and sustainability efforts
• Acting responsibly at all times when working with hotel budget and expenses, seeking prior approval from Director of Sales or General Manager
• Complete all assigned sales related training modules in IHG Merlin and be competent in hotel systems (i.e. Concerto, Hotel Keys, Merlin, IWOS).
• Collectively achieving budget corporate segment of the hotel and a team contributor for any department level task.
• Be a self-motivated, driven individual towards exceeding sales performance and deliverables.
• 20 sales activities weekly: appointments, telemarketing on new prospects, site inspection and entertainment.
• Complete weekly sales activities report and following week sales calendar plan every Friday into shared folder.
• Strong Account Management of assigned portfolio (80:20 rule) encompassing both potential new and existing customers.
• Maintain and upkeep proper records of portfolio’s customer database / Hotel’s Business Management Grid.
• Cross sell all revenue generating streams of the hotel – Meeting Room and F&B.
• Cross sell IHG hotels for any leads that are not a fit for property or due to non-availability.
• Ensure all work matters are upheld in IHG way of doing sales.
• Contribute, assist content and prepare for any business meetings required by Director of Sales.
• Provide guidance for junior team members whenever needed.

Descripción del empleo

Holiday Inn Express Singapore Clarke Quay is seeking a Senior / Sales Manager to lead the hotel’s sales strategy, expanding key corporate accounts and developing new business opportunities. The role focuses on maximizing revenue and leveraging IHG resources to showcase brand experiences and drive customer value.

You will collaborate with the leadership team to plan budgets, participate in sales trips and tradeshows, and maintain strong relationships with partners, planners, and agents to build a