Strategic Fulfillment Program Lead

Apple; Singapore; On-site; SGD 110,000 - 160,000; Full time

Job summary

Apple's Pacific Retail Fulfilment Operations (PAC RFO) Digital team is seeking a Program Manager to lead end-to-end fulfilment programs across Pacific countries, aligning with global leadership and driving efficiency in online and store fulfilment.

You will partner with Operations, Online and Store teams to build business cases, gather requirements, and manage UAT and cutover planning with IS&T support. A strong PM background in supply chain or e-commerce is essential.

Qualifications

• Bachelor’s or Master’s degree in a relevant field (Business Management, Supply Chain Management, Operations, Engineering or Finance) preferred.
• 6–9 years of experience in program, project management or analytics with a track record of mid-to-large projects.

Responsibilities

• Lead fulfilment strategy and programs from concept to go-live; define the roadmap for PAC countries with global alignment.
• Build business cases in collaboration with Operations, Online and Store teams to shape capability roadmaps.
• Collaborate with cross-functional teams to determine requirements across fulfilment roadmaps.
• Prepare Business Requirement Documents and review final designs with BPR & IS&T.
• Drive reviews to improve online and store fulfilment experience while balancing costs.
• Manage communications with senior management and provide detailed program insights.
• Design and deliver reporting improvements; coordinate with IS&T for data and tooling.
• Lead User Acceptance Testing planning and cutover activities with input from IS&T.

Skills

Program management

Project management

Business analytics

Stakeholder management

Agile methodology

Communication

Education

Degree in business/SC/ops/engineering/finance

Job description

Apple's Pacific Retail Fulfilment Operations (PAC RFO) Digital team is seeking a Program Manager to lead end-to-end fulfilment programs across Pacific countries, aligning with global leadership and driving efficiency in online and store fulfilment.

You will partner with Operations, Online and Store teams to build business cases, gather requirements, and manage UAT and cutover planning with IS&T support. A strong PM background in supply chain or e-commerce is essential.