Strategic F&B Manager — Operations, Service & Growth

TT EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

TT EMPLOYMENT PTE. LTD. seeks a senior operations leader to integrate strategic business continuity into daily operations and drive performance across multiple brands. The role requires coordinating with management to align budgets, expansion plans, and profitability initiatives.

The position focuses on optimizing sales, service quality, and customer loyalty while overseeing hiring, training, and governance for staff and managers to support organizational change.

Responsibilities

• Work closely with management to integrate strategic business continuity into operations to achieve business goals
• Responsible for the business performance, financial and budget planning of the business unit
• Involved in the set up and expansion plans for new concepts and brands
• Analyze business performance to optimize sales and profitability
• Work closely with functional support departments as to align with strategic business objectives.
• Facilitate innovation process within the business unit
• Develop and implement service operations processes
• Drive service quality and customer satisfaction
• Drive customer loyalty for service excellence
• Oversee all staff related matters including such as hiring, training, performance management, and disciplinary matters
• Develop managers and high-potential employees through organizational talent capability reviews
• Lead, coach and motivate managers to develop organizational and governance strategies and achieve goals
• Facilitate innovation and lead managers to manage change

Job description

TT EMPLOYMENT PTE. LTD. seeks a senior operations leader to integrate strategic business continuity into daily operations and drive performance across multiple brands. The role requires coordinating with management to align budgets, expansion plans, and profitability initiatives.

The position focuses on optimizing sales, service quality, and customer loyalty while overseeing hiring, training, and governance for staff and managers to support organizational change.