Strategic Customer Success & Growth Manager

TableCheck Inc.; Singapore; Hybrid; SGD 65,000 - 105,000; Full time

Job summary

TableCheck Inc. is seeking a Customer Success professional to grow and ensure success with our restaurant customers, interacting with new, existing and potential clients to build loyalty.

Reporting to VP Customer Success, you will work with Corporate Global Consulting, Corporate Product and Global teams to drive renewals, case studies, and strategic reviews, delivering quarterly business value.

Qualifications

• Presentation skills: proficient in PPT, business writing, and storytelling.
• Data analysis: familiarity with different chart types, Pivot tables etc.
• Customer Relationship Management: developing relationships with client stakeholders.
• Curiosity and empathy: interest in understanding how processes and products work, unafraid to ask questions.

Responsibilities

• Understand customer perceptions and plan improvements.
• Maintain mental models of product attributes related to customer success.
• Identify gaps and communicate priorities internally for transparency and alignment.
• Engage key regional stakeholders to align on ways of working and objectives.
• Develop partnerships with market sales and customer support teams.
• Conduct calls with strategic customers for feedback and recovery strategies.
• Identify customers for case studies and publish narratives.
• Monitor renewal dates and drive successful renewals.
• Create QBRs for customers and internal stakeholders.

Skills

Presentation skills

Data analysis

Customer relationship management

Curiosity and empathy

Project management

Job description

TableCheck Inc. is seeking a Customer Success professional to grow and ensure success with our restaurant customers, interacting with new, existing and potential clients to build loyalty.

Reporting to VP Customer Success, you will work with Corporate Global Consulting, Corporate Product and Global teams to drive renewals, case studies, and strategic reviews, delivering quarterly business value.