Global Team Lead, Technical Customer Success

Check-Point-Software-Technologies-2; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Check Point Software Technologies is seeking a Manager, Technical Customer Success to lead a global team of specialists, focusing on driving customer outcomes and retention for our cyber security customers.

The role combines leadership, technical guidance in endpoint security, and strategic advisory to executives, ensuring scalable customer success processes across a fast-growing organization on a global scale.

Qualifications

• 7+ years in Customer Success or related cyber security roles.
• 3+ years of people leadership managing technical teams.
• Strong knowledge of endpoint security and modern attack vectors.
• Experience with executive stakeholder management.

Responsibilities

• Lead and develop a global team of Technical Customer Success Managers.
• Drive customer adoption, engagement, and retention strategies.
• Build executive relationships with strategic accounts.
• Translate technical challenges into business outcomes and recommendations.
• Partner with product, engineering, and services to improve outcomes.

Skills

Customer Success

People Leadership

Executive Engagement

Endpoint Security

Security Frameworks

Tools

EDR/EPP Platforms

Job description

Check Point Software Technologies is seeking a Manager, Technical Customer Success to lead a global team of specialists, focusing on driving customer outcomes and retention for our cyber security customers.

The role combines leadership, technical guidance in endpoint security, and strategic advisory to executives, ensuring scalable customer success processes across a fast-growing organization on a global scale.