Strategic Client Success Manager

TRAINOCATE (S) PTE. LTD.; Singapore; In loco; SGD 52.000 - 76.000; Tempo pieno

Descrizione del lavoro

Trainocate Singapore is seeking a motivated Client Manager to lead and grow corporate client accounts. You will understand clients' training needs, propose learning solutions, and coordinate programmes with internal teams to ensure successful delivery.

The role focuses on building long-term partnerships, preparing quotations, and identifying opportunities for account growth through cross-selling of training services.

Competenze

• Diploma or Degree in Business, Marketing, or a related discipline.
• Minimum 2 years of experience in client management, account management, business development support, or client servicing.
• Strong communication, interpersonal, and relationship management skills.
• Good organisational and project coordination abilities.
• Customer-focused, proactive, and able to work independently as well as in a team.
• Ability to manage multiple accounts and projects simultaneously.
• Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Experience in training, education, IT, or professional services is advantageous.

Mansioni

• Manage and grow assigned client accounts while maintaining strong customer relationships.
• Serve as the primary point of contact for client enquiries and account-related matters.
• Understand clients' business objectives and recommend suitable training and learning solutions.
• Coordinate with internal teams, trainers, and stakeholders to ensure the successful delivery of programmes and projects.
• Monitor project timelines, deliverables, and client requirements to ensure customer satisfaction.
• Prepare quotations, proposals, and training recommendations for clients.
• Conduct regular follow-ups with clients to build long-term partnerships and identify business opportunities.
• Identify opportunities for account growth through cross-selling and upselling of training solutions and services.
• Support the Business Development Manager (BDM) on selected projects, key accounts, and business initiatives.
• Assist the BDM in client meetings, presentations, project implementation, and follow-up activities.
• Maintain accurate client records, sales activities, and project documentation in the company's systems.
• Collaborate with internal departments to resolve client issues and ensure prompt service delivery.
• Prepare account reports, project updates, and other administrative documentation as required.
• Stay updated on industry trends, training solutions, and market developments to better support clients.

Conoscenze

Communication

Interpersonal Skills

Relationship Management

Organizational Skills

Project Coordination

Independent Work

Teamwork

MS Office Proficiency

Formazione

Diploma or Degree in Business/Marketing or related

Strumenti

Microsoft Office

Descrizione del lavoro

Trainocate Singapore is seeking a motivated Client Manager to lead and grow corporate client accounts. You will understand clients' training needs, propose learning solutions, and coordinate programmes with internal teams to ensure successful delivery.

The role focuses on building long-term partnerships, preparing quotations, and identifying opportunities for account growth through cross-selling of training services.