Strategic Client Growth Director

Ipsos; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Ipsos is seeking a Senior Client Officer to ensure excellence in client relationships, drive growth, and create value across a portfolio of key clients. The CO acts as the Voice of the Client within Ipsos, connecting clients with expertise, solutions, and service capabilities across the organization.

The role emphasizes strong leadership, strategic advisory capabilities, and collaboration with global teams to maximize client value in an international environment.

Qualifications

• Strong client relationship management experience.
• Experience managing multiple stakeholders and senior executives.
• Proven business development and revenue generation track record.
• People management experience.
• Experience outside traditional market research (e.g., consulting or client-side roles) is desirable.

Responsibilities

• Develop a deep understanding of the client's industry, business context, growth priorities, and strategic challenges.
• Build a long-term vision and growth strategy for each client.
• Create and maintain account plans in collaboration with Service Line Leaders (SLLs).
• Map client stakeholders, decision-makers, competitive landscape, and growth opportunities.
• Align with global client teams when relevant.
• Own and deliver revenue targets across the client portfolio.
• Execute account plans to achieve growth objectives.
• Identify new business opportunities and expand Ipsos' presence within client organizations.
• Introduce innovative research approaches and strategic insights that create business value.
• Collaborate with clients to evolve research programs and retain business relationships.

Skills

Client relationship management

Stakeholder management

Business development

People management

Strategic advisory

Job description

Ipsos is seeking a Senior Client Officer to ensure excellence in client relationships, drive growth, and create value across a portfolio of key clients. The CO acts as the Voice of the Client within Ipsos, connecting clients with expertise, solutions, and service capabilities across the organization.

The role emphasizes strong leadership, strategic advisory capabilities, and collaboration with global teams to maximize client value in an international environment.