Strategic Capacity Planner, Trust & Safety Support

TikTok; Singapore; On-site; SGD 130,000 - 180,000; Full time

Job summary

TikTok is seeking a Capacity Planning Manager within Trust & Safety Customer Support Operations in Singapore. You will shape end-to-end forecasting and capacity strategies that influence performance, risk management, and investment decisions, partnering with cross-functional leaders to translate priorities into actionable capacity plans.

You will build models, optimize global resource allocation across LoBs and geographies, and present data-driven recommendations to leadership to drive cost

Qualifications

• Bachelor’s degree in a quantitative field.
• 5+ years in demand forecasting and capacity planning in a large-scale tech/ops environment.
• Strong analytical and problem-solving skills for ambiguous problems.
• Proficient in Python for data analysis and automation (pandas, NumPy) and Excel for modeling.

Responsibilities

• Own end-to-end demand forecasting and capacity planning for Trust & Safety CS Ops, guiding resource allocation decisions.
• Design and optimize planning frameworks and processes to deliver executable capacity plans.
• Partner with LoBs to translate evolving requirements into capacity strategies.
• Build forecasting and capacity models balancing cost, capacity, and service levels across geographies.
• Analyze demand and capacity data to surface risks and opportunities for leadership.
• Drive budgeting and cost-optimization initiatives to ensure efficient workforce allocation.

Skills

Demand forecasting

Capacity planning

Python for data analysis

Excel advanced modelling

Stakeholder management

Education

Bachelor’s degree in a quantitative field

Tools

Python

Excel

SQL

Power BI

Tableau

Job description

TikTok is seeking a Capacity Planning Manager within Trust & Safety Customer Support Operations in Singapore. You will shape end-to-end forecasting and capacity strategies that influence performance, risk management, and investment decisions, partnering with cross-functional leaders to translate priorities into actionable capacity plans.

You will build models, optimize global resource allocation across LoBs and geographies, and present data-driven recommendations to leadership to drive cost