Strategic Account Manager: Growth & Relationships

Pointstar; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Pointstar in Singapore seeks an experienced Account Manager to be the lead point of contact for all customer account management matters and to ensure solutions are delivered on time and aligned with customer objectives.

You will build and maintain strong client relationships, negotiate contracts to maximize profits, collaborate with the sales team to grow opportunities, and report on account status and forecasts to key stakeholders.

Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Identify and maintain customer reference ability within the assigned account list.
• Prepare reports on account status.
• Collaborate with the sales team to identify and grow opportunities within the territory.
• Assist with challenging client requests or issue escalations as needed.

Job description

Pointstar in Singapore seeks an experienced Account Manager to be the lead point of contact for all customer account management matters and to ensure solutions are delivered on time and aligned with customer objectives.

You will build and maintain strong client relationships, negotiate contracts to maximize profits, collaborate with the sales team to grow opportunities, and report on account status and forecasts to key stakeholders.