Strategic Account Manager

ADVANCE.AI; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ADVANCE.AI in Singapore is seeking a Senior Strategic Account Manager to lead a portfolio of high-value enterprise accounts in fintech, crypto, and digital banking across Southeast Asia. You will own retention, upsell, and executive relationships at the most senior levels.

The role requires Mandarin proficiency and a proven track record of managing large accounts with direct ownership. You will partner with Product, Compliance, and Operations to align our KYC, KYB, AML, and fraud-prevention

Qualifications

• 6+ years in account management or enterprise sales within financial services or technology.
• Direct ownership of large enterprise accounts with retention, upsell and cross-sell responsibilities.
• Mandarin language proficiency required for senior client engagements.
• Familiarity with KYC/AML or identity verification is a plus.
• Strong commercial integrity and judgment in high-value relationships.

Responsibilities

• Build and manage relationships with C-suite and senior stakeholders across assigned accounts.
• Lead renewals, upsell and cross-sell to maximize net revenue retention.
• Conduct business reviews to align solutions with client needs.
• Identify expansion opportunities and new product use cases.
• Collaborate with Product, Compliance and Operations to address client requirements.
• Monitor regulatory trends and advise leadership on client needs.

Skills

Account management

Enterprise sales

Mandarin proficiency

Relationship management

C-suite engagement

Job description

ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and has a global footprint with operations across ASEAN and wider APAC and Latin America it currently partners over 700 enterprise clients across banking, financial services, fintech, payment, retail and e-commerce sectors. ADVANCE.AI has a global footprint across 12 markets in 3 continents.

ADVANCE.AI is part of Advance Intelligence Group, a Series D-backed Tech Unicorn valued at US$2 billion, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has presence across South and Southeast Asia, Latin America and Greater China. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar,Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI.

Ranked among LinkedIn's Top 15 Startups in Singapore in 2022 (the third year in a row we've been on the list), we are partners with 700+ enterprise clients across Southeast Asia, South Asia and Mexico in sectors such as banking, financial services, fintech, payment, retail and e-commerce.

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders

Advance Intelligence Group employees are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Job Description

About the Role

We are looking for a relationship-driven Strategic Account Manager to join our regional commercial team in Singapore. This is a senior individual contributor role responsible for managing and growing a portfolio of high-value enterprise accounts across the fintech, crypto, and digital banking ecosystem in Southeast Asia.

Your mandate is to protect, expand, and deepen the commercial relationships within an established book of business — ensuring clients continue to grow their usage of our KYC, KYB, AML, and fraud prevention platform over time. You will serve as the primary point of contact for key accounts, owning retention, upsell, and executive relationship management at the most senior levels.

Key Responsibilities

• Build and maintain deep, trusted relationships with C-suite and senior stakeholders — including Heads of Compliance, Risk, and Technology — across your assigned portfolio.
• Own the full account lifecycle — renewals, upsell, cross-sell, and expansion — with accountability for net revenue retention across your book.
• Conduct regular business reviews with clients to align our solutions with their evolving compliance and operational needs.
• Identify and pursue expansion opportunities within existing accounts, including new product modules and additional use cases.
• Act as the internal voice of the customer — relaying client feedback to Product, Compliance, and Operations to drive continuous improvement.
• Partner closely with internal teams to deliver tailored solutions that meet client regulatory and technical requirements.
• Monitor industry trends, regulatory developments, and competitor activity across your markets to anticipate client needs and advise leadership.

What We Are Looking For

• At least 6 years of experience in account management, enterprise sales, or client relationship management within financial services, fintech, or technology.
• Proven track record of personally managing and growing large enterprise accounts — individually attributable retention, upsell, and cross-sell at accounts of significant commercial scale. Candidates who have only managed accounts as part of a team, without direct ownership, will not meet this requirement.
• Proficiency in Mandarin is required, as the role involves managing senior commercial relationships with clients whose primary business language is Mandarin.
• Demonstrated familiarity with how technology-driven financial services companies operate — including their internal decision-making structures, stakeholder hierarchy, and speed of execution expectations. Prior experience engaging directly with such organisations at a senior commercial level is strongly preferred.
• Comfortable holding peer-level conversations with C-suite executives and senior functional leaders — including Heads of Compliance, Risk, and Technology — at large regulated financial institutions and technology-driven financial businesses.
• Familiarity with KYC, AML, identity verification, or compliance technology is an advantage. Candidates from adjacent fintech or regulated financial services backgrounds with strong learning agility will be considered.
• High degree of commercial integrity and values alignment. This role involves managing sensitive, high-value client relationships where trust, discretion, and sound judgment are essential.

Why Join Us

• Be part of a dynamic and growing regional commercial team with direct exposure to some of the most active accounts in Southeast Asia's fintech and crypto ecosystem.
• Opportunity to work closely with senior leadership and have a direct impact on account growth and regional commercial strategy.
• Work at the intersection of compliance technology, digital finance, and regional market expansion.