Store Manager

Success Human Resource Centre Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Success Human Resource Centre Pte Ltd is seeking a Fashion Retail Store Manager in Singapore to lead daily store operations, drive sales, and uphold the brand image. You will manage the retail team, ensure excellent customer service, monitor KPIs, and collaborate with head-office on promotions.

The role requires at least 5 years in retail with 3 in supervision, strong people management, and proficiency with POS systems and MS Office. Weekend hours and inventory oversight are essential.

Qualifications

• Minimum 5 years in retail with at least 3 years in a managerial or supervisory role, preferably in fashion retail.
• Strong sales, customer service, and people-management skills.
• Good understanding of visual merchandising and fashion retail trends.
• Strong communication and problem-solving abilities.
• Able to work retail hours, weekends and public holidays.

Responsibilities

• Manage daily store operations, including opening/closing, cash handling, and store security.
• Lead, motivate, coach, and develop the sales team to achieve targets.
• Drive sales performance through merchandising, customer service, and sales strategies.
• Monitor KPIs such as sales, conversion rate, AOV, and traffic.
• Deliver exceptional and consistent customer experience.
• Maintain high standards of visual merchandising and brand guidelines.
• Manage stock levels, replenishment, and inventory accuracy.
• Prepare staff schedules and manage attendance and leave.
• Train and mentor new staff on product knowledge and customer service.
• Handle customer feedback and service recovery professionally.
• Ensure compliance with company policies and health & safety requirements.
• Prepare sales and operational reports; collaborate with head office on promotions.

Skills

Sales leadership

Customer service

People management

Visual merchandising

POS systems

MS Office

Tools

POS systems

Microsoft Office

Job description

The Fashion Retail Store Manager is responsible for the overall performance and daily operations of the store. This role leads the retail team, delivers an excellent customer experience, achieves sales targets, manages inventory, and ensures the store consistently reflects the brand’s image and standards.

Job Responsibilities:

• Manage daily store operations, including opening/closing, cash handling, and store security.

• Lead, motivate, coach, and develop the sales team to achieve individual and store targets.

• Drive sales performance through effective merchandising, customer service, and sales strategies.

• Monitor KPIs such as sales, conversion rate, average transaction value, and customer traffic.

• Deliver an exceptional and consistent customer experience.

• Maintain high standards of visual merchandising, store presentation, and brand guidelines.

• Manage stock levels, replenishment, stock transfers, and inventory accuracy.

• Monitor product performance and identify opportunities to improve sales.

• Prepare staff schedules and manage attendance, leave, and manpower requirements.

• Train and mentor new retail staff on product knowledge and customer service skills to build team capability

• Handle customer feedback, complaints, and service recovery professionally.

• Ensure compliance with company policies, operational procedures, and health and safety requirements.

• Prepare daily, weekly, and monthly sales and operational reports.

• Work closely with the head-office teams on promotions and campaigns.

• Control store expenses and minimize stock loss, damage, and operational wastage.

Period:

• Permanent

Working Hours:

• Any 5 days per week, 2 days off

Salary:

• Up to $4,500 + PB
  

Location:

• Tai Seng
  

Job Requirements:

• Minimum 5 years of retail experience, including at least 3 years in a managerial or supervisory role, preferably within the fashion retail industry

• Strong sales, customer service, and people-management skills

• Good understanding of visual merchandising and fashion retail trends

• Strong communication and problem-solving abilities

• Comfortable working with sales targets and performance KPIs

• Proficient in basic Microsoft Office and retail/POS systems

• Able to work retail hours, weekends, and public holidays as required.