Store Leadership & Operations Manager

mx caterers (asia) pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

mx caterers (asia) pte. ltd. is seeking a Manager, Store to drive financial and operational success of the store in Singapore. The role focuses on meeting revenue and profit targets while upholding customer service standards and company policies.

The Manager will lead a team of Assistant Managers, Store Supervisors and Crew, oversee resource planning, inventory, food quality, and compliance with food safety, sanitation and SOPs, and coordinate with Supply Chain on supplier operations.

Responsibilities

• Manage store operations.
• Lead and supervise a team of Assistant Managers, Store Supervisors and Crew.
• Ensure that the store has adequate resources (including manpower and inventory) for daily operations through effective and efficient duty roster planning, manpower deployment and stocks ordering.
• Maintain guidelines of food preparation to ensure that desired quality and standards are achieved.
• Coach staff in providing excellent service experience to all customers.
• Handle all customer queries and feedback in a professional and timely manner.
• Ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines.
• Ensure that policies and standard operating procedures are strictly adhered to.
• Handle selection and recruitment of staff.
• Monitor work performance of all staff and enforce discipline when necessary.
• Ensure on-the-job training is conducted for all staff.
• Check on supplier operations and provide feedback to the Supply Chain Department if necessary.

Job description

mx caterers (asia) pte. ltd. is seeking a Manager, Store to drive financial and operational success of the store in Singapore. The role focuses on meeting revenue and profit targets while upholding customer service standards and company policies.

The Manager will lead a team of Assistant Managers, Store Supervisors and Crew, oversee resource planning, inventory, food quality, and compliance with food safety, sanitation and SOPs, and coordinate with Supply Chain on supplier operations.