Assistant Store Manager: Lead Customer Experience (1-Year)

BoF Careers; Singapore; Sur place; SGD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

25% staff discount

HIP incentive program

Development opportunities

Résumé du poste

H&M Group COS in Singapore is seeking an Assistant Store Manager to create exceptional customer experiences and lead a dedicated team on the shop floor. You will set the tone for a welcoming, inspiring environment that drives results and makes every customer journey feel personal and memorable through excellent service and strong leadership.

In this role you will coach managers, visual merchandisers and sales advisors to exceed standards, support recruitment and onboarding, identify and nurture

Qualifications

• Customer-centric mindset with proven retail experience.
• Strong commercial awareness aligned with KPIs.
• Proven ability to lead managers and staff in fast-paced retail.
• Open to feedback and development opportunities.
• Clear, empathetic communicator for customers and teams.
• Experience coaching and developing others.
• Adaptable to shifting priorities with diverse perspectives.
• Solid understanding of store operations and compliance.
• Willing to work evenings, weekends and holidays.

Responsabilités

• Deliver high-level customer service with expert styling and product knowledge.
• Interpret sales data to drive store performance and commercial success.
• Inspire and lead managers, merchandisers, and sales advisors to exceed standards.
• Support recruitment and onboarding for new team members.
• Identify and nurture future talent and development plans.
• Manage store operations, including compliance and visual merchandising.
• Act as brand ambassador delivering a premier customer experience.

Connaissances

Customer focus

Business acumen

Team leadership

Eager to learn

Communication

Coaching

Adaptability

Operational excellence

Flexible hours

Description du poste

H&M Group COS in Singapore is seeking an Assistant Store Manager to create exceptional customer experiences and lead a dedicated team on the shop floor. You will set the tone for a welcoming, inspiring environment that drives results and makes every customer journey feel personal and memorable through excellent service and strong leadership.

In this role you will coach managers, visual merchandisers and sales advisors to exceed standards, support recruitment and onboarding, identify and nurture