Station Ops Lead - Safety, Service & Sales

WORKLE PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

WORKLE PTE. LTD. is seeking a Shift Manager to lead a team of service champions at our petrol station.

You will enforce Shell policies, uphold safety, and deliver high-quality customer service in the c-store and forecourt. You will oversee daily operations and ensure efficiency and a professional station image. You will supervise inventory, train staff, monitor performance, and drive fuel and retail sales through upselling while maintaining a clean, compliant work environment.

Responsibilities

• Lead a team of service champions to prioritize safety by enforcing Shell policies and procedures.
• Oversee day-to-day operations at the petrol station to maintain efficiency and productivity.
• Monitor uniforms and appearance to uphold a professional image.
• Provide high-quality customer service in the c-store and forecourt and address customer feedback promptly.
• Manage team to uphold quality standards, oversee inventory, and maintain a clean station environment.
• Implement and enforce work protocols through training, performance monitoring, and audits.
• Drive sales through upselling in both fuel and c-store revenue.
• Flexibly cover shifts to ensure station operations are continuously staffed.

Job description

WORKLE PTE. LTD. is seeking a Shift Manager to lead a team of service champions at our petrol station.

You will enforce Shell policies, uphold safety, and deliver high-quality customer service in the c-store and forecourt. You will oversee daily operations and ensure efficiency and a professional station image. You will supervise inventory, train staff, monitor performance, and drive fuel and retail sales through upselling while maintaining a clean, compliant work environment.