Forecourt Attendant

WORKLE PTE. LTD.; Singapore; On-site; SGD 19,000 - 23,000; Full time

Job summary

Service Champions is seeking a Forecourt Attendant to provide quality service at the forecourt, maintain a clean environment, and upsell Shell V-Power products. The role requires flexible shifts, strong customer service, and adherence to safety protocols.

As part of the team, you will greet customers, handle inquiries, and work with the Shift Manager to resolve issues while maintaining brand standards and a positive image on site.

Qualifications

• Provide quality service by following forecourt service steps and safety protocols.
• Demonstrate strong communication and prompt response to customer feedback.
• Upsell Shell V-Power and related products to increase store revenue.
• Maintain clean, organized forecourt and stores through daily housekeeping tasks.
• Adapt to different shifts to support operations and customer service.

Responsibilities

• Promote and adhere to policies, procedures, and safety culture for a safe forecourt environment.
• Maintain clean and properly worn uniforms to project a positive brand image.
• Deliver high-quality service and build rapport with customers.
• Drive forecourt revenue by upselling Shell V-Power products.
• Address customer issues promptly and communicate with Shift Manager.

Skills

Customer service

Upselling

Safety awareness

Teamwork

Time management

Job description

Service Champions, Forecourt Attendant

General Roles andresponsibilities:

• Promoteand adhere to policies, procedures, and safety culture to ensure a safe workingenvironment in the forecourt area
• Maintainclean and properly worn uniforms to project a positive image and demonstratepride in representing the brand
• Providequality service by following forecourt service steps: Wave in, Greet customers,Offer Fuel Top up, Provide Value Added Service, Refuel vehicles, Perform ValueAdded Service, Close Fuel Tank, and Wave off
• Addresscustomer issues or feedback promptly and communicate effectively with the ShiftManager as part of the communication plan
• Keepthe store and forecourt environment clean and organized through dailyhousekeeping tasks during each shift
• Followsafety protocols and work procedures to maintain a secure and efficient workenvironment
• Deliverhigh-quality service to customers on the forecourt and actively engage inbuilding rapport with customers
• Drivestore revenue by promoting and upselling Shell V-Power sales to customers
• Flexibilityto work various shifts to support operational needs and ensure exceptionalcustomer service throughout different times of the day.

EA License No: 19C9611

LiangSyeh Wei (Shevy) - R:R22108807