Station Manager

Smart Energy Pte Ltd; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

Smart Energy Pte Ltd is seeking an experienced Station Manager to oversee daily retail petrol station operations, lead a team, and ensure exceptional customer service.

You will drive profitability through cost control, recruit and train staff, and enforce health and safety standards while maintaining strong relationships with customers and vendors. English fluency and a relevant degree are required, with at least three years of managerial retail experience.

Qualifications

• Fluent in English (spoken and written)
• Degree or diploma in business, operations or retail management
• Excellent communication and interpersonal skills to build lasting customer relationships
• Basic IT competency
• Proactive leadership and initiative; lead by example
• Minimum 3 years of managerial experience in a retail petrol station

Responsibilities

• Achieve marketing objectives within allocated resources
• Manage recruitment, training, deployment and supervision of station employees
• Ensure smooth and efficient daily operations
• Enforce standards and safeguard company integrity
• Address customer feedback and complaints effectively
• Achieve profitability through cost control measures
• Communicate staff on operational matters and planning
• Plan and manage rosters and time off
• Train staff on performance, appearance and behavior standards
• Provide administrative support such as inventory updates and ordering
• Maintain health and safety guidelines and service standards
• Ensure adequate staffing during shifts and notify HR of shortages
• Oversee daily operations and payroll-related planning
• Monitor financial performance and market trends for the station
• Review daily logs, inspections, and equipment condition

Skills

Leadership

Communication

Interpersonal skills

IT basics

Education

Degree or diploma in business/retail management

Job description

Job Responsibilities:

Achieve marketing objectives established within the allocated resources

Manage the recruitment, training, deployment and supervision of station employees

Responsible for smooth and efficient running of the daily operations

Enforcing standards and safeguarding the integrity of the company

Responding to feedback and customer complaints.

Achieve profitability through exercising cost control.

Communicate with station employees on operational and other station related matters

Plan and manage the roster, time off

Train and develop staff on standards of performance, appearance and behaviour at all times.

Assist in providing administrative support e.g. update inventory, ordering

Ensure all station employees provide the required standard of customer service and follow workplace health and safety guidelines

Ensure station is adequately staffed during shift and notify HR of any manpower shortage

Manpower planning. Ensuring sufficient staffing for Daily Operations (Weekly duty roster & Daily station plan)

Actively involved in recruitment process by identifying and selecting candidates for operational staff

Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to termination of employment

Ensure all station operations comply with the Health, Safety and Environmental policies

Monitor the performance of service staff and contractors, vendors, service providers and tenants

Conduct daily briefing and carry out daily planning

Manage and preserve financial, merchandise and other assets of the station

Review and monitor on station’s financial related matters including monitoring competitive and other market trends and activities

Review Daily Log Book and Conduct daily check and station inspection to ensure proper working condition of equipment

Ensuring parameters of station is clean and proper at all times

Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy

Oversee stations and recommend improvements to Manager where appropriate

Job Requirements:

Fluent in spoken and written English

Degree or diploma holder in business, operations or retail management

Excellent communication & interpersonal skills; able to build lasting relationships with customers

Basic competency in IT

Possess good initiative and leadership skills, lead by example

Minimum 3 years managerial experience in retail petrol station

Energetic and enthusiastic with strong interpersonal and communication skills to motivate staff effectively towards achieving excellent customer care standards and sales targets