Presales Solution Consultant(A108989)

AI Rudder; Singapore; On-site; SGD 180,000 - 240,000; Full time

Benefits offered by this job

Learning & Development

Performance reviews

Global exposure

Meaningful impact

Ownership & Autonomy

Team events

Job summary

AI Rudder is seeking a seasoned presales professional to own technical engagements from discovery to contract. You will partner with AEs, engage CIOs/CTOs, and map architectural requirements to robust SaaS/on‑prem solutions. Your work includes validating APIs, SSO, data flows, and building ROI models.

You will deliver tailored demonstrations using GPT, Gemini, and Claude, lead PoV engagements, and craft strong RFI/RFP submissions with cross‑functional teams to drive commercial close.

Qualifications

• 5+ years in presales for enterprise SaaS or AI solutions, with direct ownership of technical workstreams across live deals.
• Experience engaging economic buyers, CIOs/CTOs, and enterprise buying committees in Singapore/ASEAN.
• Strong understanding of APIs, SSO, data flows, and integration feasibility.
• Experience supporting SaaS/cloud and on‑prem deals, including RFI/RFP responses.
• Familiarity with LLMs (GPT, Gemini, Claude) for prototyping and demos.
• Proven PoV ownership from success criteria to executive readout and close.
• Ability to build defensible ROI models and business cases.
• Excellent stakeholder management and executive communication in English (and Mandarin).

Responsibilities

• Own the technical win from first engagement to signature in Singapore/ASEAN.
• Lead discovery and solution discussions with CIOs/CTOs and operations teams.
• Translate requirements into system architectures, APIs, and integrations.
• Build ROI models and evidence-based investment cases for customers.
• Own PoV engagements end-to-end through to commercial closeout.
• Create customer-specific demonstrations using LLMs and evaluate feasibility.
• Coordinate with Security, Infrastructure, and Product for deployments (SaaS/on-prem).
• Prepare and defend RFI/RFP responses with cross-functional inputs.
• Ensure smooth handover to Delivery and Customer Success post-close.
• Manage a portfolio of key accounts with clear milestones and next steps.

Skills

Presales experience

Enterprise SaaS

Key accounts Singapore & ASEAN

APIs, SIP, SSO

LLM latency & evaluation

GPT/Gemini/Claude prototyping

PoV engagement ownership

ROI modeling & business case

RFI/RFP submissions

Executive communication

English & Mandarin

Tools

CRM integrations

SaaS deployment architectures

Job description

Work Arrangement: On-site (Mon-Fri)

Responsibilities

• Own the technical win from first engagement to signature. Partner with AEs on account strategy, opportunity qualification, stakeholder alignment, and deal progression. Identify technical decision criteria, competitive risks, and approval dependencies; resolve technical objections and secure customer acceptance of the proposed solution before contract signature.
• Engage decision-makers. Lead discovery and solution discussions with key stakeholders in KA account, CIOs, CTOs, and their operations teams. Connect executive priorities, investment criteria, architecture requirements, and operational needs to a clear purchasing decision.
• Own solution design. Translate business and technical requirements into solution architectures, integration designs, deployment options, and a clearly defined scope. Validate APIs, SIP connectivity, SSO, data flows, database dependencies, and integrations with CRM, contact center, and other enterprise systems.
• Build the ROI model and business case. Establish customer baselines and quantify expected value, costs, implementation assumptions, payback, and operational impact. Validate assumptions with customer stakeholders and equip AEs and economic buyers with an evidence-based investment case.
• Own the full PoV cycle through commercial closeout. Agree technical and business success criteria and the purchasing next steps upfront; scope, plan, and execute the PoV; analyze results; and own the final findings and executive readout. Secure agreement on outcomes, address remaining objections, and translate validated value into a customer commitment and a clear path to contract signature with the AE.
• Deliver tailored demonstrations and AI validation. Build customer-specific demos and use GPT, Gemini, and Claude and AIRudder's self-developed LLM model hands‑on to prototype and evaluate relevant use cases. Assess response quality, LLM latency, end-to-end conversational performance, and integration feasibility against agreed customer requirements.
• Lead cloud and on-premises technical deal work. Assess SaaS/cloud and on-premises deployment requirements, explain architecture and cost trade-offs, and coordinate technical, security, privacy, infrastructure, and data residency reviews with the appropriate specialists.
• Own RFI/RFP solution responses. Lead solution design, technical compliance responses, scope definition, and supporting evidence for bids and proposals. Coordinate inputs from Product, Engineering, Security, and other specialists, and present and defend the proposed solution in customer evaluations.
• Manage a portfolio of key-account opportunities. Prioritize presales effort across Singapore and ASEAN based on deal stage, revenue potential, strategic value, and technical risk. Maintain clear technical milestones, decision criteria, dependencies, and next steps with AEs.
• Ensure continuity into delivery. At deal closure, hand over the agreed solution, scope, assumptions, acceptance criteria, and commitments to delivery and Customer Success teams. Bring recurring customer requirements and competitive insights back to Product and Engineering.

Minimum Qualifications

• 5+ years of presales experience in enterprise SaaS, AI, or enterprise software, with direct ownership of the technical workstream on live sales opportunities through contract signature. A demonstrated record of contributing to closed deals and the ability to explain your role in qualification, technical validation, buyer alignment, and closing decisions are essential.
• Experience handling key accounts in Singapore and across ASEAN, partnering with AEs and engaging economic buyers, CIOs, CTOs, and enterprise buying committees.
• Strong hands‑on understanding of APIs, SIP, SSO, SaaS architecture, data flows, and database fundamentals, with the ability to validate integration feasibility and explain technical trade-offs to customer teams.
• Experience supporting and winning SaaS/cloud and on-premises deals, including deployment architecture, infrastructure dependencies, security reviews, and solution scoping during presales.
• Practical understanding of LLM latency and its impact on real‑time conversational experiences, including the ability to measure performance, diagnose bottlenecks with technical teams, and explain quality, latency, and cost trade-offs.
• Hands‑on experience with GPT, Gemini, and Claude or equivalent LLM models for prototyping, prompt iteration, use‑case evaluation, and customer‑facing demonstrations, with an understanding of their practical capabilities and limitations.
• Proven ownership of PoV engagements from success‑criteria definition and execution through executive readout, customer acceptance, and commercial closeout with the AE.
• Ability to produce clear solution designs, defensible ROI models, evidence‑based PoV conclusions, and high‑quality RFI/RFP submissions.
• Strong commercial judgment and executive communication skills, including the ability to handle objections, navigate competing stakeholder priorities, and connect technical decisions to revenue and customer value.
• Excellent communication skills in English (our official working language) and Mandarin, as this role works closely with internal and external stakeholders in Greater China.

Preferred Qualifications

• Conversational AI, voice AI, automation, contact center, or CRM solutions.
• Banking, financial services and insurance (BFSI), government/public sector, telecommunications, or other complex enterprise accounts.
• SQL, Python, Excel, or business intelligence tools for customer analysis, PoV measurement, and ROI modeling.

About AI Rudder

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.

Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.

Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

How We Work

AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work.

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross‑functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration.

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.