Sr Manager, CHI - Collaborating Centres Support Office

National Healthcare Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Tan Tock Seng Hospital is seeking a Senior Manager for CHI’s Collaborating Centres’ Support Office (CSO) to drive workforce transformation and alignment across CAPE, CANS and CHA. The role requires leading teams, building synergy, and delivering an innovation roadmap in partnership with centre directors.

You will champion a culture of innovation, coordinate meetings, manage budgets, and develop learning programmes for volunteers, caregivers, and healthcare professionals.

Qualifications

• Degree in business, communications, social sciences, psychology, or related field.
• 5+ years in a managerial role within healthcare, social care or government.
• Strategic thinker with ability to influence behaviours and deliver measurable outcomes.
• Able to work in a fast-paced environment with tight deadlines and manage projects independently.
• Strong organisational and project management skills with attention to detail.
• Excellent written and verbal communication skills.
• Agile team player with strong interpersonal skills and positive attitude.
• Resourceful problem-solver with resilience to overcome challenges.
• Experience in large-scale event management.
• High professionalism and sound judgment.

Responsibilities

• Lead and coordinate CHI Collaborating Centres’ CSO activities.
• Co-lead development and execution of an innovation roadmap in workforce transformation.
• Promote innovation culture through partnerships and knowledge exchange.
• Catalyse value-based outcomes and knowledge exchange on platforms.
• Lead secretariat for Coordinating Centre Meetings and progress reports.
• Identify funding programs and seed pilots for health literacy.
• Plan large-scale community and professional networking events within budgets.
• Collaborate with NHG, CHI, and collaborating centres as a CHI team member.

Skills

Leadership

Team management

Project management

Communication

Stakeholder engagement

Event management

Problem solving

Agile teamwork

Education

Bachelor's/Graduate degree in business or related field

Job description

Institution: Tan Tock Seng Hospital

Family Group: Administration

The Senior / Manager * of CHI’s Collaborating Centres’ Support Office (CSO )

• Centre for Allied Health and Pharmacy Excellence (CAPE)
• Centre for Asian Nursing Studies (CANS)
• Centre for Health Activation (CHA)

Strategies of the three collaborating centres would be aligned to support the broader mission and vision of National Healthcare Group to add years of healthy life to the people of Singapore. Collectively, we are driving innovation for systems change in healthcare – by working with partners in health and social care, patients, advocates, caregivers and volunteers to change the role of the healthcare system from being a ‘provider of care’ to being a ‘partner of care’.

Reporting to the Director, CHI’s Collaborating Centres’ Support Office (CSO ), the incumbent will build synergy as one CHI team - collaborate closely with and leverage the collective expertise, capabilities, and resources of complementary units within CAPE, CANS and CHA and the network of CHI’s industry partners. He/she must be able to lead and build synergy as a CHI team member – be a positive, proactive and responsible team player and collaborate closely with teams within NHG, CHI and the collaborating centres.

• To co-lead the development and execution of an innovation roadmap / framework with the Directors of CHA, CAPE and CANS in the area of workforce transformation. To synthesise new and existing knowledge management platforms and tools and develop practical solutions for delivery of better care models. This includes prioritisation of workplans, mapping professional and community resources and building the right environment for the three collaborating centres to drive innovation adoption and knowledge translation across different spectrum of the health and social ecosystem.
• To promote a culture of innovation by creating thought leadership opportunities and focused partnerships by leveraging the expertise, resources and networks of CHI’s offices, centres and academies, and NHG Population Health Campus’ strategic partner networks. Map professional and community assets to deepen the relationship and networks to facilitate and support meaningful knowledge exchange. P articipate in collective leadership discussions by engaging senior management and partners in driving change at the care, population health systems and ecosystem levels.
• To catalyse value-based outcomes and exchange of knowledge at professional co-learning platforms, involving the providers and users of the health and social care systems. To support and drive meaningful initiatives with a direct impact on patient care and population health such as improvements in health literacy and behavioural health outcomes.
• To lead the development and curation of community enabling and patient education programmes, training curriculum and learning and assessment tools to meet the needs and to build capabilities of volunteers, caregivers, residents and healthcare professionals (allied health professionals, pharmacists and nurses). This includes curriculum development, programme evaluation, continuous up-skilling of volunteer carers with the necessary knowledge and tools to equip them for leadership positions in co-creation of programmes, and integration of carers in NHG’s caring communities’ network.
• To provide a conducive environment where healthcare professionals (allied health professionals, pharmacists and nurses) and social care professionals can co-learn and co-design new healthcare innovations with the users of the healthcare system i.e. patients, advocates, volunteers and caregivers. This highlights the importance of integrating patient voices as part of the innovation cycle. It is a platform for advancing an organisational culture of delivering human-centred care and is purposefully organised and executed to engage formal workforce, informal community champions / leaders and users of the healthcare system with diverse experiences and perspectives in the change effort.
• To leverage professional expertise of the allied health professionals, pharmacists and nurses and adopt appropriate research tools and health behavioural research methodologies are used to measure the impact of professional and non-professional interventions on patients’ health behavioural outcomes. Build and sustain partnerships with relevant research institutes, academia, community partners, social service agencies and healthcare teams to widen the research impact.
• To lead the secretariat team for the quarterly Coordinating Centre Meetings (CCMs) and provide timely progress reports to ED of CHI and keep track of the workplans, timelines and major project milestones.
• To identify and leverage potential funding programmes and partners as seed funding for implementation of pilot health literacy programmes under the auspice of NHG, CHI and CHA.
• To lead and implement large scale community and professional networking events and festivals within set budgets, standard operating protocols, funding mechanisms and pre-defined timelines.
• To catalyse value-based outcomes and exchange of knowledge at professional co-learning platforms, involving the providers and users of the health and social care systems. To support and drive meaningful initiatives with a direct impact on patient care and population health.

JOB REQUIREMENTS

Degree in business, communications, social sciences, behavioral science, psychology, social anthropology or a related field will be an advantage

At least five or more years of experience in a managerial role in the healthcare, social care and/or the government sector. Candidate must have experience in leading teams and operating in a matrix reporting environment.

A critical and strategic thinker with the ability to lead and influence behaviours to get work done with measurable outcomes

• Able to work effectively in a fast-paced environment, under tight deadlines and manage projects independently with minimal supervision
• Strong organisational and project management skills, with a keen eye for details
• Excellent written and verbal communication skills
• An agile team player with excellent people skills with a positive, upbeat and enthusiastic attitude
• Highly resourceful in problem solving and resilient in overcoming challenges independently
• Experience in large-scale event management
• Strong work ethicswith superior professionalism, leadership skills and ability to make sound judgment