Sports Desk Associate

Chinese Swimming Club; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

Chinese Swimming Club is seeking a front desk staff to support members at the Sports Booking Counter during shift hours. You will handle walk-in and phone booking requests, process payments using the POS system, and assist with booking administration.

The role involves issuing chits and keys, managing towels and locker keys, and ensuring proper sign-in/out. Strong English, good communication, and a team-oriented attitude are essential for success.

Qualifications

• GCE O/N Levels or ITE Nitec in Services/Hospitality/Event/Business Administration.
• Proficiency in oral and written English; another language is a plus.
• At least 1 year in hospitality frontline services; open to candidates without experience.

Responsibilities

• Attend to members at the Sports Booking Counter during shift hours.
• Handle walk-in and phone requests for bookings and inquiries.
• Process bookings using the POS system and payment systems.
• Assist with bookings administration and issue chits/keys as applicable.
• Manage towels, locker keys, and sign-in/out for members.
• Ensure items and facilities are returned after use.
• Register and withdraw members from activities and training programs.
• Perform general administrative duties (data entry, mailers, replenishment).
• Carry out any other duties as assigned by supervision.

Skills

Customer service

Frontline service

Communication skills

Team player

Education

GCE O/N Levels or ITE Nitec

Tools

Microsoft Office

Job description

What you will be doing

• Assigned at the Sports Booking Counter to attend to members during shift hours.
• Handle any walk-in/phone request for members' bookings and any related enquiries
• Use of POS System and other payment systems to process members booking
• Support the process bookings administration of sport activities and recording of booking information (take bookings / issue booking chits and keys to the facilities where applicable / turn on or off the facilities lights where applicable).
• Assist with the Issuance of towels and locker keys to members and ensure members sign-out and sign-in for them accordingly.
• Ensure related keys, equipment and towels are returned by members after use.
• Handle registration and withdrawal of sports activities and training programs
• Assist in administrative duties (data entry, handling of mailers / letters & correspondences, replenishment of items for the counter etc.)
• Any other duties as assigned by the respective Head of Department / Immediate Superior from time to time.

What we are looking for

• Preferably GCE N/O Levels (or equivalent) or ITE Nitec/Higher Nitec in Services Management / Hospitality Operations / Event Management / Sport Management / Business Administration;
• Proficiency in oral and written English, another language is a plus (to liaise with the English & Mandarin-speaking associates);
• At least 1 year of working experience in the hospitality industry handling frontline services;
• Candidates without experience are welcome;
• Good communication and interpersonal skills;
• A positive disposition and strong team player;
• Proficiency in Microsoft Office skills required;
• Rostered rotated shift.