Client Relationship Manager

AIA Singapore; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

AIA Singapore is seeking a results-driven professional to maximise the sales of AIA products through brokers and to meet team quotas and business objectives. This role is based at the AIA Tower in Robinson Road, Singapore, and focuses on corporate insurance growth through strong intermediary relationships.

You will lead renewal efforts, pitch corporate solutions and support Employee Communications sessions.

Qualifications

• Bachelor’s degree and relevant industry experience required.
• 2–5 years related industry experience preferred.
• Certifications/licenses – HI, M5 and M9.

Responsibilities

• Maximise the sales of AIA products and services through brokers to meet quotas and business objectives.
• Establish and maintain strong business relationships with assigned intermediaries for corporate insurance.
• Pro-actively schedules appointments and meets intermediaries regularly.
• Provide renewal status information and renewal growth data for reporting and forecasting.
• Submit timely renewal terms or sales proposals for new coverages in line with guidelines.
• Ensure timely submission of renewal employee data and liaise with internal teams.
• Follow up on outstanding policy premium collection to ensure compliance.
• Pitch and deliver corporate sales presentations with intermediaries and support Employee Communications sessions.
• Participate in sales training and CPD hours to maintain Fit & Proper.
• Undertake projects such as product/service enhancements and market analysis.

Skills

Communication

Interpersonal skills

Customer focus

Relationship building

Organizational & PM

Problem solving

Education

Bachelor’s Degree

Job description

Create connections that move people and business forward. At AIA, your customer insight, commercial expertise and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and turn insight into engaging experiences, trusted relationships and sustainable growth for our customers and communities. Join us to shape how people engage with health, wellbeing and protection, grow through new experiences and extend your impact across Asia.

About The Role

In this role, you will be responsible for maximising the sales of AIA products and services through brokers to meet individual / team quotas and AIA business objectives

Responsibilities

• Ability to achieve the renewal growth targets set for the Broking Channel and other key performance indicators as prescribed by the company;
• To establish and maintain a strong business relationship with assigned intermediaries to service and grow existing accounts for corporate insurance;
• Pro-actively sets appointments and personally meets with the assigned intermediaries with regular meetings and engagement activities;
• Have the discipline to provide timely and accurate renewal status information and renewal growth data for the purposes of management reporting and sales forecasting is a must;
• Provide timely renewal terms or sales proposal for new lines of cover on their existing accounts in accordance to the guidelines on business acceptance, risk management and underwriting profitability;
• Ensure timely and accurate submission of renewal employee data, including placement documentation for billing, and liaising with internal operation team to resolve servicing and operational matters;
• Follow up on outstanding policy premium collection promptly to ensure compliance to internal credit control;
• Ability to pitch and deliver corporate sales presentations jointly with intermediaries, as well as able to support and jointly conduct Employee Communication Sessions to the members of existing corporate customers
• Participate in scheduled sales training and other professional development courses to enhance sales skills and meet the mandatory CPD hours requirement to ensure Fit & Proper;
• Undertake any other projects assigned from time to time such as products/services enhancements and market analysis;
• This position will be based at the AIA Tower in Robinson Road

Requirements

• Bachelor’s Degree
• At least 2-5 years related industry experience
• Certifications/licenses – HI, M5 and M9
• Excellent communications and interpersonal skills
• Strong Customer focus and relationship‑building ability
• Good organizational and project management skills
• Strong Problem Solving and Stakeholder Management Skills

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

ABOUT AIA

For over a century, AIA has served the ever‑changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.

As pioneering innovators, we’re now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

JOIN US

At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!