Specialist 2, Client Operations- Global Collateral

BNY; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

BNY in Singapore is seeking a Specialist 2, Client Operations to join the Global Collateral team. This role involves serving as a key operational contact for clients and supporting various activities related to triparty collateral management.

The ideal candidate should have a Bachelor's degree, 3-5 years of relevant experience, and strong communication skills. This position may require flexibility for Singapore Public Holidays and rotating shifts.

Qualifications

• 3-5 years of experience in triparty collateral management or client operations.
• Comfortable working with institutional clients and cross-functional teams.

Responsibilities

• Act as operational contact for clients and support day-to-day activities.
• Analyze client issues and contribute to business development.
• Participate in initiatives to improve client experience.

Skills

Problem-solving skills

Communication skills

Client service experience

Education

Bachelor’s degree or equivalent

Job description

We’re seeking a future team member for the role of Specialist 2, Client Operations to join our Global Collateral team in Singapore.

Responsibilities

• Acts as a key operational contact for clients, supporting day-to-day Triparty collateral activity, query resolution, reporting, and issue management.
• Applies intermediate problem-solving skills, experience and judgement to analyze information.
• Uses communication skills to deliver high quality service to a specialized client base.
• Uses knowledge of client issues and needs to contribute to business development efforts.
• Participates in internal activities and initiatives designed to improve client experience.
• Contribute to process improvements, automation opportunities, and digital transformation initiatives to reduce manual touchpoints and enhance client experience.
• Provides guidance to less experienced team members.
• Supports multiple, moderately complex client accounts.

Qualifications

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience preferred, ideally in triparty collateral management, securities operations, custody, settlements, repo, agency lending, secured loans, or markets & client operations.
• Experience working with institutional clients and cross-functional internal teams in a global operating environment and/or client services preferred.
• Openness to consider working on Singapore Public Holidays and rotating shifts to accommodate different APAC time zones.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.