Spa Manager

PARKROYAL COLLECTION Pickering Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

PARKROYAL COLLECTION Pickering Singapore is seeking a Spa Manager to ensure exceptional guest care across the spa and fitness centre. You will oversee operations, supervise staff, and coordinate events to deliver a complete lifestyle experience for hotel guests and members.

Responsibilities include managing guest relations, tours for new clients, handling requests and complaints, and ensuring hygiene and safety standards are met while maintaining cost controls and proficiencies in service

Qualifications

• Minimum diploma in Hospitality Management (Spa Management preferred).
• CIDESCO/CIBTAC/ITEC/WSQ certificates or other recognized certificates are advantageous.
• Minimum 2 years in a similar role and/or at least 5 years in Spa Management.
• Strong administrative and organizational skills.
• Excellent interpersonal and human relations abilities.
• High flexibility and adaptability.
• Willingness to work weekends and public holidays.

Responsibilities

• Meet and greet potential members and walk-in guests professionally.
• Conduct outlet tours for new clients.
• Handle member/guest requests and complaints; relay feedback to Management.
• Maintain excellent service standards and guest satisfaction.
• Oversee spa, pool and gym operations; rostering and maintenance.
• Supervise staff to ensure smooth daily operations on Level 5 Lifestyle floor.
• Coordinate spa-related workshops and hotel events.
• Monitor facilities and equipment; ensure safety and hygiene compliance.
• Assist in managing budgets and costs related to the spa & fitness outlet.

Skills

Hospitality service

Customer relations

Administration

Flexibility

Education

Diploma in Hospitality Management

CIDESCO/CIBTAC/ITEC/WSQ certificates

Job description

The Spa Manager ensures that every guest who enters the spa & fitness centre is assisted and cared for. Treatment packages are fulfilled and retail products made aware to all members/guests that enter the Spa. He / she oversees the spa and fitness operation team and assists the Management in ensuring that the outlet runs an efficient and profitable operation.

Responsibilities:

• Meets & handles potential members and any other walk-in clients/guests in a professional, well- mannered and friendly way.

• Conducts outlet tours to new clients/guests whenever necessary.

• Handles member/guest’s requests and complaints and provide vital information to the Management for the purpose of improving members’/guests’ satisfaction.

• Builds good, professional relationships with all members/guests and deals with any queries with the objective of offering the member/guest an excellent service standard.

• Carries out consultations when necessary.

• Ensures fulfilment of all members’ benefits or guests’ privileges and that all members / guests are attended to in the spa.

• Monitors and supports Executives and associates in advising and closing sales of packages and retail products.

• Works closely with other teams in the hotel to offer Spa discount vouchers / introduce Spa to visitors

• Manages and upkeeps Level 5 Lifestyle floor – gym, pool, Spa as a whole to offer complete “lifestyle” package and services to public and guests

• Supervises the day-to-day operations of Spa, Pool and gym including rostering, cleanliness, maintenance of the Lifestyle floor.

• Oversees and coordinates workshops and any other events associated with the hotel

• Initiates maintenance of the facilities and equipment of the outlet and level 5 and ensures that good working conditions of the facilities

• Assists in monitoring operations budgets and ensures all costs/sales commission are controlled

• Ensures associates’ professionalism while handling guests/members

• Fully understands the rules and regulations of the outlet and ensures that all hygiene standards, fire and safety rules and regulations are met and adhered to

• Manage the rostering, keeping a proper record of overtime hours, Public Holiday & annual leave for the spa & fitness team

Requirements:

• Minimum diploma in Hospitality Management preferably in Spa Management

• With CIDESCO/CIBTAC/ITEC/WSQ qualifications and other recognized certificates will be an advantage

• Minimum 2 years experience in similar capability and/or at least 5 years in Spa Management

• Strong administrative and organization skills

• Excellent interpersonal and human relations abilities

• High level of flexibility and adaptability

• Able to work on weekends and public holidays