Intern, Hotel Concierge

Marina Bay Sands; Singapore; Hybrid; SGD 13,000 - 19,000; Full time

Job summary

Marina Bay Sands in Singapore is seeking an Intern, Hotel Concierge who will assist with guest services, register guests in OPERA, and handle concierge and ticketing requests to ensure seamless experiences. You will be part of a dynamic team dedicated to delivering exceptional hospitality and guest satisfaction.

You will work closely with Front Office, Guest Services, and other departments, learning hotel operations, developing guest relations, and expanding knowledge of Singapore's highlights

Qualifications

• Must be a full-time matriculated student pursuing a Diploma in Hospitality Operations or related field.
• internship must contribute to school graduation requirements.

Responsibilities

• Register guests in the property management system (OPERA) and update guest folios.
• Handle guest inquiries on tourist information and local features.
• Process concierge and ticketing requests.
• Coordinate with Front Office, Guest Services, and other departments to ensure seamless guest experiences.

Skills

Guest relations

Communication

Customer service

Teamwork

Education

Diploma in Hospitality Operations

Job description

## Intern, Hotel ConciergeApply: Marina Bay Sands, Singapore: Full time: Posted 12 Days Ago: JR10001777**WE TAKE YOU ABOVE BEYOND**Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.As Concierge, you will be responsible to process all Concierge and ticketing related requests.It is vital that you work closely with Guest Services to minimize perception of queue by assisting on tagging the luggage and be responsible in ensuring all guests requests are attended to immediately. Concierge will be in constant communication with guests, Front Office, Guest Services, Transportation, and Lost & found etc.You are also expected to communicate with all other departments such as Services Management, Express Services, Guest Relations, Premium Services, Limousine, F&B, Ticketing, and other heart of house departments such as Housekeeping and Facilities.If the request is not directly related to his/her area of capability, the request must be owned and forwarded to the appropriate department.Be vigilant and monitor activities at the lobby and report any suspicious characters, items or/and activities to the Security services department.**Job Responsibilities*** Register guest in the Property Management System (OPERA). Record and update all pertinent data into guest folio as needed.* Handles guest’s inquiries pertaining to tourist information and local community.* Process Concierge and Ticketing Related Requests.* Competent to operate FCS system, Property Management System and ALICE Concierge to assist and process guest requests.* Be conversant with manual operations process during shutdown of property management system.* Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Chef Concierge, Assistant Chef Concierge and Concierge Supervisor.* Maintain close liaison with all other Departments and have a good understanding of other Departments’ operational flow, thus ensuring seamless guest experiences.* Be familiar with the local community and major events in town. Appropriate recommendations to be made to guests to enhance their stay in MBS and Singapore.* Be aware of OSHA (Occupational Safety and Health Act) and practice safety guidelines.* Adhere to departmental and organizational benchmarking standards.* Support the Guest Services team with desk operations as and when required.* Perform any other duties and responsibilities as and when assigned by the management.**Job Requirements**Education & Certification* Applicant must be a full-time matriculated student that currently pursuing a Diploma in Hospitality Operations or other related discipline* Internship must contribute to school graduation requirementsExperience* Prior experience in the same capacity is an advantageOther Prerequisites* Excellent guest relations and communication skills* Pay attention to details and have strong customer service skills* Eager to acquire tourist-related knowledge in Singapore* Able to work with minimum supervision* A team player and takes initiative to assist other Team Members when requiredMarina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.