SPA MANAGER

HEART.SPIRIT.HANDS PTE. LTD.; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

Heart Spirit Hands Pte. Ltd. in Singapore is seeking an experienced Spa Operations Lead to oversee daily spa activities, scheduling, facility and staff management.

You will manage budgets, marketing initiatives, client liaison, and ensure health, safety and cleanliness standards are met while driving profitability and growth.

Qualifications

• Able to work on public holiday.
• Able to work and stand for long hours.
• Proficient knowledge of foot reflexology, massage, body oil massage, sports and deep tissue massage.
• Decent communication skills, both verbal and written.
• Excellent people skills.

Responsibilities

• Oversee day-to-day operations of the spa, ensuring everything runs smoothly and efficiently (scheduling, facility management, health and safety compliance).
• Hire, train, and manage spa staff to ensure high-quality service.
• Ensure customer satisfaction by addressing client needs and resolving issues promptly.
• Develop and manage the spa's budget, including setting financial goals and monitoring expenditures to increase profitability.
• Create and execute marketing and promotional strategies to attract new clients and retain existing ones.
• Manage spa supplies, products, and equipment inventory and order new supplies as necessary.
• Regularly evaluate service quality and client satisfaction and make necessary adjustments.
• Develop long-term goals and growth strategies for the spa, identifying opportunities and industry trends.
• Ensure compliance with health regulations and safety standards, including cleanliness and hygiene.
• Create efficient work schedules for staff to meet customer demand.

Skills

Foot reflexology

Body oil massage

Sports massage

Deep tissue massage

Massage

Communication skills

People skills

Stamina/standing long hours

Job description

Job Description & Requirements

Roles & Responsibilities

• Oversee day-to-day operations of the spa, ensuring everything runs smoothly and efficiently. This process includes scheduling, facility management, and health and safety regulations compliance
• Hire, train, and manage spa staff, including therapists, receptionists, and maintenance workers, to ensure high-quality service
• Ensure customer satisfaction by addressing client needs and promptly resolving any issues
• Develop and manage the spa's budget, including setting financial goals, monitoring expenditures, and implementing plans to increase profitability
• Create and execute marketing and promotional strategies to attract new clients and retain existing ones. This effort may involve social media marketing, special packages, and partnerships
• Manage the spa supplies, products, and equipment inventory, maintain adequate stock levels, and order new supplies as necessary
• Regularly evaluate service quality and client satisfaction and make necessary adjustments
• Develop long-term goals and business strategies for the spa, identify growth and expansion opportunities, and incorporate industry trends and innovations
• Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene
• Create efficient work schedules for staff and ensure enough staff members are available to meet customer demand

Requirements:

• Able to work on public holiday
• Able to work and stand for long hours
• Proficient knowledge of foot reflexology, massage, body oil massage, sports and deep tissue massage.
• Decent communication skills, both verbal and written.
• Excellent people skills.